Content Excellence Subject Matter Expert (SME)

BASE life science; København; Hybrid; DKK 800,000 - 1,100,000; Full time

Benefits offered by this job

Health & wellbeing

Flexible working

Learning & development

Modern work setup

Recognition & rewards

Impact for patients

Job summary

BASE life science seeks a Content Excellence SME to drive solutions across life sciences, addressing commercial and medical content challenges for top clients.

You will work on delivery and portfolio projects, shaping new offerings and enabling repeatable, sellable solutions within a multicultural, globally connected team.

Qualifications

• 5+ years of experience in consulting or pharma commercial content teams.
• Knowledge of end-to-end MLR process and commercial content ecosystem.

Responsibilities

• Act as Subject Matter Expert on projects, guiding content processes and use cases.
• Serve as primary project contact to customer stakeholders up to senior sponsors.
• Lead design workshops, assessments, and requirement sessions with customers.
• Advise clients on content and digital asset management best practices.
• Identify AI growth opportunities in commercial/medical content and translate to client value.
• Build and strengthen client relationships, spotting upsell opportunities.
• Identify new offerings and update the offering catalogue.
• Discover new use cases, tools, processes to enhance capabilities.
• Develop go-to-market approach for Content Excellence.
• Define standards and ensure consistent delivery practices.

Skills

5+ years experience

Project management

Stakeholder management

English communication

Creative thinking

Requirements gathering

Presentation skills

Agile & remote teamwork

Veeva Vault PromoMats knowledge

AI opportunities identification

Tools

Vault Medical

Vault CRM

Job description

As our next Content Excellence Subject Matter Expert (SME), you will contribute to solving meaningful challenges across the life sciences industry. We offer specialised management consulting services, working with top-tier life sciences companies as well as biotech startups — locally and globally. From strategy development to hands‑on implementation, we support our clients were impact matters most.

About the role

As a Content Excellence Subject Matter Expert (SME), you will work closely with clients and colleagues to address complex challenges across the life sciences value chain. You will take ownership of your work and contribute to delivering solutions that create real, lasting impact.

We are expanding our Commercial Content Excellence team to match the growing needs of the industry, and we are looking for a Subject Matter Expert to help us continue leading the way in commercial and medical content for life science clients. Do you want to be part of an experienced and multicultural team? This might be your opportunity.

The Content Excellence practice area combines highly specialised business knowledge of the pharma commercial domain with in-depth technology expertise, to maximise the value our clients create from their digital platforms. The team specialises in core Commercial and Medical Content processes and supports platforms such as Veeva Vault PromoMats and Vault Medical, together with the wider commercial content ecosystem – content authoring platforms, digital asset management systems, and the emerging AI capabilities around them.

As a Content Excellence SME, your activities span both delivery and portfolio. You are the person clients and colleagues turn to when a content process question needs an authoritative answer, and the person who turns what we learn on projects into repeatable, sellable offerings.

Your key responsibilities

Delivery

• Act as Subject Matter Expert on our projects, providing insight to the team on content processes, use cases, ways of working and challenges.
• Act as a point of contact for the project team towards customer stakeholders, up to and including senior client sponsors.
• Lead and facilitate design workshops, process assessments and requirement gathering sessions with customers.
• Advise and guide customers on content and digital asset management principles, ensuring available platform functionality is applied appropriately.
• Identify areas of AI growth and opportunity in the commercial content and/or medical space, and translate them into concrete client value.
• Build and strengthen client relationships, identifying and managing upselling opportunities.
• Identify and implement new offerings, and changes to the current offering catalogue, in line with industry trends.
• Identify new use cases, tools, processes and methodologies to amplify our offering capabilities.
• Build the go-to-market approach for the Content Excellence offering.
• Define standards and best practice and ensure they are understood and applied consistently across our delivery teams.

Organisation and team

• Form part of the Content Excellence leadership team.
• Work alongside the Consulting Lead, the Delivery team and the Portfolio team on proposals and bids.
• Contribute to the growth of the Content Excellence team, including the recruitment, onboarding and coaching of new team members.
• Continuously build knowledge in the IT solutions and business areas where BASE is a leader – we are looking for like‑minded people who are curious and constantly seek new knowledge.

What makes you the best person for this job?

• 5+ years of experience from a consulting company, ideally operating in the pharmaceutical industry, or direct industry expertise from a commercial content team.
• Deep working knowledge of Veeva Vault PromoMats and the surrounding commercial content ecosystem, including the end‑to‑end MLR review process.
• Strong project and stakeholder management experience.
• Ability to distil business requirements into solution scenarios, and to draw solution scenarios from different client inputs.
• Creative thinking abilities to build unique offerings and identify use cases and opportunities within the AI space.
• Outstanding presentation skills – able to create compelling material and present confidently to diverse audiences, up to executive level.
• Excellent problem‑solving and analytical skills.
• Strong communication skills, both verbal and written, in English.
• A proactive mindset with a can‑do attitude and curiosity to learn.
• Comfortable working in agile, cross‑functional and remote teams.

It will be a plus if you have these additional capabilities:

• Experience with Vault Medical, content authoring platforms or digital asset management solutions.
• Understanding of GxP and computer system validation requirements.
• Knowledge of Vault CRM, IQVIA and/or Salesforce solutions.
• Experience working in global or otherwise regulated environments.
• Practical experience with both agile and waterfall delivery approaches.

Where you will be based

The position will ideally be based in Denmark or Spain.

Who is BASE life science?

Founded in 2015, BASE life science is a business and technology consulting company working exclusively in life sciences, built on a simple purpose: grow our people, and deliver real impact for our customers.

We don't think AI is a feature you bolt onto existing systems — we think it's the layer through which a life sciences company's strategy actually gets executed, end to end. Most of the industry is still proving AI can do one task at a time, function by function, pilot by pilot. We're building toward something bigger: AI that runs across clinical, regulatory, quality, and commercial work instead of stopping at the edges of a single application.

With headquarters in Denmark and offices across Spain, Switzerland, the UK, Germany, France, Italy, and the US, we work with top‑10 pharma and ambitious biotechs alike, and with technology partners including Veeva, Salesforce, IQVIA, Google, AWS, Microsoft, and Amass — turning that belief into deployed, compliant, sellable solutions, not slideware.

Why join BASE life science?

At BASE, you work on meaningful, complex challenges at the intersection of technology, science, and business. We trust our people with real responsibility and support them in turning ambition into impact — grounded in five core values: team spirit, trust, openness, ambition, and execution.

• Ambition, encouraged through ownership and continuous learning.
• Execution — we focus on delivering solutions that work in practice.
• Openness — your ideas are heard, challenged constructively, and supported as you grow.
• Flexible ways of working, built on trust, autonomy, and balance.
• The opportunity to shape a practice, not just staff one.

Alongside this, we offer:

• Support for health and wellbeing, covering physical, mental, and social needs
• Flexible ways of working, built on trust, autonomy, and balance
• Ongoing learning and professional development throughout your career
• A modern work setup, with the tools and equipment needed to do great work
• Recognition of performance and impact, linked to contribution and results
• The opportunity to work on challenges that make a meaningful difference for patients and healthcare systems worldwide

Explore our work, values, and people at www.baselifescience.com