Client Delivery Lead

Knowledge Gate Group; København; On-site; DKK 900,000 - 1,150,000; Full time

Benefits offered by this job

Competitive compensation

Impactful role with direct influence

Growth opportunities

Job summary

Knowledge Gate Group is hiring a Client Delivery Lead to bridge Sales and Expert Recruitment and ensure end-to-end project delivery. You will partner with Account Managers to translate commercial conversations into project briefs, and own setup and delivery quality while coordinating expert relationships.

In this high-autonomy role you will source, vet, and manage experts, coordinate day-to-day execution with Recruitment Assistants, and drive process improvements to scale delivery as the company

Qualifications

• Exceptional written and verbal communication skills.
• High emotional intelligence and stakeholder management.
• Ownership mindset with proactive problem solving.
• Ability to work across commercial and operational domains with attention to detail.
• Strong judgment and a high quality bar.

Responsibilities

• Own and understand client projects end-to-end, managing a 360° scope.
• Partner with Account Managers on key accounts and deepen relationships.
• Translate client needs into clear project briefs and execution plans.
• Own project setup including kick-offs, handovers, documentation, and workflows.
• Maintain and improve delivery quality (expert fit, responsiveness, outcomes).
• Identify and resolve timeline, brief, or quality issues quickly and calmly.
• Build and maintain relationships with experts, guide sourcing and vetting.
• Lead full recruitment cycle from identification to onboarding and project delivery.

Skills

Exceptional communication

High EQ

Ownership mindset

Cross-functional collaboration

Strong judgment

Tools

Hubspot

Coda

Job description

Knowledge Gate Group helps life science organizations make better decisions by connecting them with the right experts fast, reliably, and with high quality. We're in a strong growth phase, and our current setup has reached the point where we need more structure, clearer ownership, and a stronger "bridge" between Sales and Expert Recruitment.

The Opportunity

We're hiring a Client Delivery Lead to create that bridge.

You'll partner closely with our Account Managers to build client relationships, translate commercial conversations into clear project setups, and ensure delivery quality from end to end. You'll also take real ownership over our expert relationships: helping source, recruit, vet, and manage experts, while coordinating day-to-day execution with Recruitment Assistants.

This is a high-autonomy role where communication and judgment matter as much as process.

What You'll Be Responsible For

Client Partnership & Delivery Ownership

• Become an internal-and-external authority of project fulfilment: own and intimately understand our client projects, managing a 360° scope of client mandated projects.
• Work side-by-side with Account Managers on key accounts: join client calls and provide fulfilment input where needed, build trust, and deepen relationships.
• Convert client needs into clear project briefs and execution plans (scope, timelines, expert profile, risks, success criteria).
• Own project setup end-to-end: kick-offs, internal handovers, documentation, and execution workflows.
• Maintain and continuously improve delivery quality (expert fit, responsiveness, communication clarity, outcomes).
• Proactively identify issues (timeline risk, brief misalignment, expert quality) and resolve them quickly and calmly.

Expert Recruitment

• Build and maintain strong relationships with experts: create a community feel, keep them engaged, and ensure repeat participation.
• Support expert recruitment: define ideal profiles, guide sourcing strategies, review candidates, and help conduct vetting.
• Improve our vetting standards and matching logic, raising quality without slowing speed.
• Own the full expert recruitment cycle, from identification, vetting (via phone/email), on-boarding and project fulfillment as well as ad-hoc tasks such as running trial projects to ensure all commercial projects are met within deadlines.
• Create and maintain expert-facing materials and "ways of working" that make it easy for experts to collaborate with us.
• Provide strategic direction on proactive expert recruitment and expert community building, in line with diverse client needs and company goals.

Team Coordination & Execution

• Work closely with Recruitment Assistants: set priorities, create briefs, provide feedback, and ensure consistency.
• Bring structure to the delivery engine: templates, checklists, best practices, and continuous improvement.
• Act as the "glue" across sales, delivery, and recruitment, ensuring information doesn't drop and clients feel taken care of.

What Success Looks Like

In the First 30 Days

• You understand our client base, project types, and current pain points.
• You can run project setup smoothly with minimal support.
• Account Managers trust your execution and communication.

By 90 Days

• Delivery quality is measurably higher (better expert fit, fewer reworks, smoother client experience).
• You've strengthened expert relationships and improved the vetting/matching flow.
• Recruitment Assistants have clearer briefs and a more consistent operating rhythm.

By 6-12 Months

• You've helped define a scalable delivery function that supports growth.
• You're a go-to partner for both Account Managers and Recruitment.
• Clients see you as part of their team, and experts want to work with us again.

What We're Looking For

Must-Haves

• Exceptional communication (written + verbal): concise, structured, warm, and reliable.
• High EQ and strong stakeholder management: you can read a room, manage expectations, and handle pressure.
• Ownership mindset: you don't wait to be told - if it's broken, you fix it.
• Ability to work across commercial + operational worlds without dropping details.
• Strong judgment and quality bar: you can tell what "good" looks like and raise the standard.

Experience That Fits Well

• Project delivery, client services, customer success, or account operations in a fast-moving environment.
• Recruiting, talent sourcing, community building, or expert/vendor management.
• Consulting-style problem solving: scoping, translating messy needs into crisp plans, and executing.

Nice-to-Haves

• Experience in search: expert networks, research/insights firms, or B2B marketplace-style businesses.
• Life-science background.
• Comfort with systems/processes (Hubspot, Coda).

Working Style & Culture Fit

This role is for someone who thrives in:

• High autonomy with high accountability.
• Constant prioritization and fast context switching.
• Building structure where structure doesn't yet exist.
• "No ego" collaboration with a strong service mindset.

What We Offer

• Competitive compensation (base + performance component).
• High-impact role with direct influence on how the company scales.
• Rapid growth opportunities as we formalize Delivery/Operations.