Client Advisor

The SWATCH Group; København; On-site; DKK 280,000 - 360,000; Full time

Job summary

The SWATCH Group Copenhagen Boutique is seeking a Client Advisor to represent the OMEGA brand, ensuring every client encounter reflects the OMEGA spirit and standards while guiding shoppers through the brand's products.

You will engage with clients to build long-term relationships, proactively reach out to achieve store goals, and support daily boutique operations including stock management and customer care to maintain top-tier service.

Qualifications

• Ambassador of the OMEGA brand and delivers exceptional client experiences.

Responsibilities

• Driving and achieve team objectives and be accountable for sales results
• Welcome every client and provide the best client experience
• Advise clients across the Brand and all product categories
• Engage with clients to develop long-term relationships, leveraging different clienteling tools, in order to foster brand loyalty
• Perform as a team player, participate in all activities contributing to the overall objectives of the store
• Learn and master the OMEGA Brand and product knowledge
• In addition to delivering an exceptional client experience, this role also plays an important part in supporting the daily operations of the boutique, specifically within Customer Care activities.
• You will also support stock management, inventory control, boutique administration and operational routines, helping to maintain the highest standards of organization, accuracy, and service within the boutique.

Job description

Job description

We are hiring for our Copenhagen Boutique!

Are you looking for a career within the fascinating world of watches? Do you want to dive into a brand that goes from the deepest seas and all the way to the moon? Then you might be just the person we are looking for to join our fantastic team in Copenhagen.

As a Client Advisor, you will be an ambassador of the OMEGA brand, ensuring that every client is treated according to the OMEGA spirit and standards. You will strive to discover your clients and their every need, and to guide them across the brand. You will proactively reach out to your clients in order to achieve the team goals.

Your key responsibilities will be:

• Driving and achieve team objectives and be accountable for sales results
• Welcome every client and provide the best client experience
• Advise clients across the Brand and all product categories
• Engage with clients to develop long-term relationships, leveraging different clienteling tools, in order to foster brand loyalty
• Perform as a team player, participate in all activities contributing to the overall objectives of the store
• Learn and master the OMEGA Brand and product knowledge

In addition to delivering an exceptional client experience, this role also plays an important part in supporting the daily operations of the boutique, specifically within Customer Care activities. These activities may include repair coordination, follow-up with clients and after-sales service, ensuring a seamless experience throughout the customer journey.

You will also support stock management, inventory control, boutique administration and operational routines, helping to maintain the highest standards of organization, accuracy, and service within the boutique.