Client Advisor

Lumesse; København; On-site; DKK 210,000 - 320,000; Full time

Job summary

OMEGA Copenhagen Boutique is hiring a Client Advisor to represent the brand with excellence. You will guide clients through Omega's full range, cultivate relationships, and drive sales while upholding the brand's standards.

You’ll also assist with daily boutique operations and after-sales care to ensure a seamless journey for every client. We value prior sales experience, a background in luxury retail or hospitality as a plus, and strong communication skills in English and Danish.

Qualifications

• Experience in sales within a retail setting.
• Background in retail or hospitality is beneficial.
• Fluent in English and Danish for client interactions.

Responsibilities

• Drive and achieve sales objectives for the Copenhagen Boutique.
• Welcome clients and deliver an exceptional client experience.
• Advise clients across Omega brand and product categories.
• Engage with clients to build long-term relationships and loyalty.
• Support daily boutique operations and customer care activities.
• Assist with stock management, inventory control and boutique administration.

Skills

Sales experience

Retail luxury

Customer service

EN/DA bilingual

Job description

Since 1848, the brand OMEGA has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. OMEGA has been the Official Timekeeper of 32 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing.

We are hiring for our Copenhagen Boutique!

Are you looking for a career within the fascinating world of watches? Do you want to dive into a brand that goes from the deepest seas and all the way to the moon? Then you might be just the person we are looking for to join our fantastic team in Copenhagen.

As a Client Advisor, you will be an ambassador of the OMEGA brand, ensuring that every client is treated according to the OMEGA spirit and standards. You will strive to discover your clients and their every need, and to guide them across the brand. You will proactively reach out to your clients in order to achieve the team goals.

Your key responsibilities will be:

• Driving and achieve team objectives and be accountable for sales results
• Welcome every client and provide the best client experience
• Advise clients across the Brand and all product categories
• Engage with clients to develop long-term relationships, leveraging different clienteling tools, in order to foster brand loyalty
• Perform as a team player, participate in all activities contributing to the overall objectives of the store
• Learn and master the OMEGA Brand and product knowledge

In addition to delivering an exceptional client experience, this role also plays an important part in supporting the daily operations of the boutique, specifically within Customer Care activities. These activities may include repair coordination, follow-up with clients and after-sales service, ensuring a seamless experience throughout the customer journey. You will also support stock management, inventory control, boutique administration and operational routines, helping to maintain the highest standards of organization, accuracy, and service within the boutique.

Profile

We expect you to have experience within sales. A background in retail or hospitality and luxury is not mandatory but will be positively considered. You have a commercial mindset and excellent communication and relationship building skills.

Languages

This position requires that you are fluent in English and Danish.