Chocolate Advisor (Sales Assistant) 15h/w

Lindt & Sprüngli; København; Hybrid; DKK 165,000 - 220,000; Part time

Job summary

Lindt & Sprüngli is seeking a Chocolate Advisor for our Nordic Retail team in Copenhagen. This permanent, part-time role (15h/week) is based in Fisketorvet and focuses on delivering a world-class premium customer experience.

You will greet customers, share knowledge about Lindt products, and help guests choose items while upselling to enhance the shopping journey. We welcome candidates with a passion for Lindt and exceptional service.

Qualifications

• Customer service excellence and welcoming atmosphere.
• Clear communication with customers and colleagues.
• Team-oriented with a positive, can-do attitude.

Responsibilities

• Greet customers and provide a premium Lindt shopping experience.
• Inform customers about Lindt products with passion and depth of knowledge.
• Assist customers in selecting Lindt products and upsell where appropriate.
• Sample products and discuss taste profiles and ingredients.
• Maintain stock and store cleanliness throughout the day.

Skills

Customer service

Communication skills

Team player

Flexible schedule

Job description

# **Lindt & Sprüngli Portrait**In our Vision to Enchant the World with chocolate, we are now looking for a Chocolate Advisor to join our Nordic Retail team. Do you LOVE and appreciate premium chocolate? Do you consider yourself a chocolate enthusiast? Come join us!This is a permanent position, working 15h/week in our retail store in Fisketorvet, Copenhagen.**What will you do?**As a Chocolate Advisor you will be an ambassador of LINDT ensuring all customers receive a world class premium experience. You will guide them through their store visit with a commitment to give our visitors a shopping experience out of the ordinary! This include;* Providing the highest levels of customer service by greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience* Guiding and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge* Provide customers assistance in the selection of quality Lindt products, encouraging additional sales.* Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients.* Awareness of daily sales budgets, actively upselling to increase customer transaction spend.* Multitasking between completing store operational tasks and serving customers.* Restocking and cleaning through the dayYou will also as part of the store's team, take ownership and actively participate in ensuring operational standards and controls are consistently adhered to.**What do you need to succeed in this position?**Previous experience in retail is not mandatory, however, the desire to achieve the very best in customer service is!* You have a passion for the Lindt brand and products. You will be our ambassador.* You have the desire to achieve the best in whatever you do. We look for winners!* You are approachable and comfortable talking to a range of customers. You love service.* You enjoy international environments. You’ll serve a great mix of national and international customers.* You are a true team player with a positive mindset.* You have excellent communication skills and high level of English. Danish and/or Scandinavian languages are an advantage.* You are flexible to work evenings, on weekends and Holidays, across various shifts.**What are we offering in return?**As a Chocolate Advisor at Lindt Nordic, you will be joining more than a company - you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. You will learn and share news skills with a diverse team every day.With 10+ Lindt Chocolate Shops in the Nordic Region (Sweden, Finland, Norway, Denmark), our retail teams play an integral part in delivering legendary service and a premium experience to our customers. It takes a passionate, positive, highly engaged, confident, self-starter to win our customers over with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back again and again.**Does it sound interesting?**We hope so! Interviews are being held ongoing, so please send your application as soon as possible.