Business Developer - Commercial Excellence

Alfa Laval; Søborg; On-site; DKK 600,000 - 800,000; Full time

Job summary

Alfa Laval Energy Division Marketing is seeking a Business Developer – Customer Experience to transform customer journeys and accelerate growth across marketing and sales.

You will lead data-driven initiatives, shape content and journeys, and partner with Sales to strengthen performance. The role requires strong analytics, stakeholder management and excellent English in an international environment.

Qualifications

• Master’s/bachelor’s degree in marketing, Business, Information Systems, Data/Analytics, Service Design or a related field.
• Several years of experience in CX, marketing, commercial, business development, analytics or related roles, ideally within an agency/consultancy or B2B/B2C environment.
• Strong analytical and problem-solving skills, with the ability to turn data into actionable business insights.
• Experience working with customer, sales, CRM, funnel or commercial performance data.
• Understanding of customer journeys, lead management, sales funnels and commercial growth drivers.
• Strong stakeholder-management and communication skills, with the ability to translate analytical findings into clear recommendations.
• Experience with reporting, dashboards, KPIs and/or business intelligence tools is an advantage.
• Excellent English skills, both written and spoken.

Responsibilities

• Own the overall customer funnel strategy, ensuring marketing activities support growth targets.
• Use customer, market and funnel data to identify insights, opportunities and areas for improvement.
• Shape content and customer journeys based on customer insights and performance data.
• Prioritize improvements, assign owners and track impact through relevant KPIs and analytics.
• Commercial Excellence & Business Development: Drive data-informed commercial discipline across lead management and conversion.
• Partner with Sales to analyze performance, identify trends and discover new growth opportunities.
• Use customer and commercial insights to strengthen sales and marketing performance.
• Develop value propositions and identify growth opportunities with stakeholders.
• Data-Driven Scaling: Lead customer-journey and funnel reviews, using data to identify opportunities and improve performance.
• Establish focused sessions around priority areas and drive actions across teams.
• Develop and use KPIs, analytics and performance insights to support commercial decision-making and continuous improvement.

Skills

Marketing analytics

Customer experience

Data-driven decision making

Lead management

Cross-functional collaboration

Education

Master’s/bachelor’s degree in marketing or related field

BI/Analytics training or certifications

Tools

CRM systems

BI tools

Job description

Alfa Laval Energy Division Marketingis looking for Business Developer – Customer Experience

Every day, we get opportunities to make a positive impact – on our colleagues, partners,customersand society. Together,we’repioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world‑leading technologies that inspire progress in vital areas, including energy, food,waterand shipping.As we push forward, the innovative, open spirit that fuels our 140‑year‑old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Background

We are transforming customer journeys to accelerate growth and elevate the overall customer experience. This role establishes the divisional benchmark for journey design and commercial excellence discipline, while scaling best practices across Business Units and the broader marketing and sales organization.

Priority Areas & Responsibilities

• Customer Experience Data & Growth
• Own the overall customer funnel strategy, ensuring marketing activities support growth targets.
• Use customer, market and funnel data to identify insights, opportunities and areas for improvement.
• Shape content and customer journeys based on customer insights and performance data.
• Prioritize improvements, assign owners and track impact through relevant KPIs and analytics.
• Commercial Excellence & Business Development
• Drive data-informed commercial discipline across lead management and conversion.
• Partner with Sales to analyze performance, identify trends and discover new growth and development opportunities.
• Use customer and commercial insights to strengthen sales and marketing performance.
• Work with various stakeholders to develop value propositions and identify growth opportunities.
• Data-Driven Scaling
• Lead customer-journey and funnel reviews, using data to identify opportunities and improve performance.
• Establish focused sessions around priority areas and drive actions across teams.
• Develop and use KPIs, analytics and performance insights to support commercial decision-making and continuous improvement.

Who You Are

• You are a commercially driven, data-oriented marketeer who seamlessly combines customer experience, business development, commercial analytics and hands-on execution.
• You are curious about what the data is telling you and can turn customer, market and commercial insights into concrete business opportunities and actions. You understand how marketing, sales, customer experience and data come together to drive sustainable growth.
• You set high standards and empower colleagues to build and scale high-performing sales and marketing funnels. A natural cross-functional influencer, you excel at working across Marketing, Sales, CRM to identify opportunities, solve problems and deliver measurable impact.
• You are equally comfortable analyzing data, challenging assumptions, presenting insights to stakeholders and driving implementation.

Who You Are

• Master’s/bachelor’s degree in marketing, Business, Information Systems, Data/Analytics, Service Design or a related field.
• Several years of experience in CX, marketing, commercial, business development, analytics or related roles, ideally within an agency/consultancy or B2B/B2C environment.
• Strong analytical and problem-solving skills, with the ability to turn data into actionable business insights.
• Experience working with customer, sales, CRM, funnel or commercial performance data.
• Understanding of customer journeys, lead management, sales funnels and commercial growth drivers.
• Strong stakeholder-management and communication skills, with the ability to translate analytical findings into clear recommendations.
• Experience with reporting, dashboards, KPIs and/or business intelligence tools is an advantage.
• Excellent English skills, both written and spoken.

What’sin It for You?

We offer you a job in a challenging and interesting segment geared up for growth. The work environment is truly international, and you get to work with people from every corner of the world. Your work will have a true impact on Alfa Laval’s Energy Division future success as you will be the orchestrator that turns great marketing into commercial outcomes.

Assessment practicalities

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

For more information, please contact:

Oliver Hellberg, Head of Marketing & Commercial Excellence Energy Division, [e-mail]

Tanja Sukaj Talent Acquisition Partner, [e-mail]

For union information, please contact:

Monica Anderberg, Unionen, at [e-mail]

Johan Ranhög, Akademikerna at Johan.Ranhö[e-mail]

Stefan Sandell, Ledarna at [e-mail]

We review applications continually, so please send yours no later than 15th of September 2026. If the right candidate appears, the ad will be closed earlier. Applications sent directly via email will be disregarded without notice due to General Data Protection Regulation (GDPR).