Aftersales Engineer

Destaco; Aarhus; Remote; DKK 480,000 - 600,000; Full time

Job summary

Advansor is seeking an Aftersales Engineer to join our Brabrand facility. You will provide technical support for our CO2 refrigeration and heating systems across Europe and LATAM, including warranty handling and training support.

Travel about 25 days yearly is expected, with a focus on high-quality customer service. You should have a refrigeration technician background, training on CO2 refrigerants is provided, and you will communicate in English within our global team.

Qualifications

• Background as Refrigeration Technician or similar experience.
• Knowledge about CO2 as a refrigerant is an advantage, training provided.
• Quality-conscious, solution-oriented with a desire to share knowledge with others.
• Clear and professional English communication, both verbal and written.

Responsibilities

• Provide technical support via phone and email, guide customers through optimization, fault diagnosis, and daily operations.
• Participate in the 24/7 support setup to ensure customers have a technical lifeline.
• Handle warranty claims efficiently and professionally.
• Collaborate across the organization to solve complex issues and deliver the best customer experience.
• Travel approximately 25 days per year as part of the international support setup.

Skills

Refrigeration technician

CO2 refrigerant knowledge

Customer support

English communication

Job description

Aftersales Engineer page is loaded## Aftersales Engineerremote type: Onsitelocations: Brabrand, Capital, Denmarktime type: Full timeposted on: Posted Todayjob requisition id: JR100407Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation(R)(NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.Advansor is looking for an Aftersales Engineer to join an international team driven by climate action and delivering the best customer support. We design and produce the world's best sustainable CO2 climate solutions. We know CO2 by heart, having gained rock-solid experience from designing and producing more than 14,000 racks. We proudly share our expertise, best practices, and training with our customers through webinars, online training, and 2-day courses at our state-of-the-art training centre.**Your role**Working from our facilities in Brabrand, you will become part of our Aftersales Team. We handle support, warranty, training, and commissioning support of our sustainable CO2 refrigeration and heating systems. Technical Support is one of our core businesses, and your main responsibility will be securing high-quality support for our customers.We support customers across Europe and LATAM, and the team is represented both at our HQ in Brabrand and locally in these regions.**Your key responsibilities will include*** Providing technical support via phone and email, guiding customers through optimization, fault diagnosis, and daily operations.* Participating in our 24/7 support setup to ensure our customers always have a technical lifeline.* Handling warranty claims efficiently and professionally.* Collaborating across the organization to solve complex issues and deliver the best possible customer experience.* Traveling approximately 25 days per year as part of our international support setup.**Your background*** You have a background as a Refrigeration Technician or hold similar experience.* Knowledge about CO2 as a refrigerant is an advantage, but we will make sure you receive the proper training.* You are quality-conscious, solution-oriented, and driven by a desire to share your knowledge with other technicians.* You communicate clearly and professionally in English (our corporate language), both verbally and in writing. Additional language skills are an advantage.**We offer**As part of Team Advansor, you will get to work with more than 350 competent colleagues of more than 35 different nationalities and join us in our mission: to design and produce the world's best sustainable climate solutions. You will become part of a highly ambitious company that values a good working environment, diversity, and teamwork.Salary is decided based on your qualifications.Please contact Martin Toft, Technical Support Manager, Aftersales at [e-mail] or by phone: [phone] if you have any questions about the position or Advansor as a workplace.**Sustainable CO2 climate solutions**As a market-leading manufacturer, we have designed and produced more than 14,000 CO2 systems for sustainable commercial and industrial cooling and heating around the world since 2006.Many people associate CO2 with global warming. We're cool with that. Literally. Because CO2 is the most climate-friendly refrigerant: It is non-toxic, non-flammable and does not affect the ozone layer or harm our drinking water. ***That is why we are 'cool with CO2'.***The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at. To learn how you can protect yourself, review ourDover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation(R)(NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.