Work in Portugal - Customer Care/German Market (Remote Job with Accomodation)!)

Cross Border Talents; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An international recruitment agency seeks a Customer Support Representative to work remotely from Portugal. The ideal candidate should be fluent in German and have strong customer service skills. Responsibilities include handling customer inquiries, managing support tickets, and conducting calls for feedback and product promotion. The role offers a competitive salary and relocation support, with a focus on a multicultural work environment and growth opportunities.

Leistungen

Relocation support

Accommodation option

Qualifikationen

• Experience in customer support and resolving customer queries.
• Ability to work in a multicultural environment.
• Strong communication skills in German.

Aufgaben

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to queries, refunds, or services.
• Conduct outbound calls for product promotion and feedback.

Kenntnisse

German language proficiency

Customer service skills

Communication skills

Tools

CRM tools

Jobbeschreibung

Want to Relocate to Portugal?

We are looking for German-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position: Customer Support Representative
Location: Remote in Portugal
Market: German-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary: Up to 1,300 + performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option: Studio apartment in a company shared building for up to 12 months. Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal? A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!