Werkstudent Industrial Engineering – New Product Introduction (m/w/d)

Diebold Inc.; Nordrhein-Westfalen; On-site; EUR 30,000 - 40,000; Full time

Job summary

Diebold Inc. is offering a unique opportunity for candidates in Nordrhein-Westfalen, Germany, to gain business and technical operations experience through on-the-job training. The role involves understanding systems, customer service, and contributing to various operational functions. Ideal candidates should have strong knowledge of both German and English, and be proficient in MS Office and ERP programs. This position is perfect for individuals looking to develop their skills while working in a collaborative team environment.

Qualifications

• Very good knowledge of German and English, both spoken and written.
• Confident use of MS Office and ERP programs.

Responsibilities

• Gaining understanding of DN systems, processes, and procedures.
• Assisting with development of documents and presentations based on data analysis.
• Performing assigned transactional work such as data entry and package preparation.
• Contributing to repairs, upgrades, and troubleshooting of machine failures.

Skills

Knowledge of German

Knowledge of English

MS Office proficiency

ERP program knowledge

Job description

Gains business, administrative and/or trade experience through on‑the‑job training, participation in project work and by working with experienced professionals in a discipline or subject area. Works as a team member within an assigned group or location, accomplishing assignments with guidance from an assigned mentor, attending job‑related training and participating in team and/or co‑op / internship events.

Business Operations (i.e., Accounting / Finance, Administrative Services, Service Contract Support)

• Gaining understanding of DN systems, processes and procedures within either an internal functional area or a customer support group.
• Gaining experience with data management, customer response and/or related information systems.
• Researching data within assigned and structured datasets.
• Assisting with development of documents and presentations based on data analysis.
• Assisting with research and response to customer inquiries, issues or concerns.
• Ensuring the accuracy of invoice, service contract, accounting or similar documents and data.
• Performing assigned transactional work such as data entry, package preparation, etc.

Technical Operations (i.e., Field Services, Computer Services, Engineering Support)

• Gaining understanding of DN product and/or facility design, development, installation, maintenance and related procedures and processes.
• Contributing to repairs, upgrades, decommissioning, deployment, cabling, etc.
• Assisting with troubleshooting of machine failures, bugs and other issues.
• Assisting with response to customer reported inquiries, issues and concerns.
• Assisting with assigned project work – associated with product or component development, repair or upgrade.

In All Cases

• Attends team meetings.
• Proactively seeks to learn and improve capabilities associated with work assignments.
• Solicits and accepts performance related feedback.
• Builds positive and professional working relationships with team members, other work colleagues and with relevant supervisor / manager.

• Very good knowledge of German and English, both spoken and written.
• Confident use of MS Office and ERP programs.