Wellbeing Coach - (on board luxury river cruise ship)

Scenic Tours Europe AG; Deutschland; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A luxury cruise company is seeking a Wellbeing Coach to provide massage therapy and promote spa services onboard. The ideal candidate should have a professional massage certification and at least two years of experience, with a strong emphasis on customer service in a multicultural environment. This role includes conducting yoga and fitness classes while ensuring guest satisfaction and maintaining SPA standards.

Qualifikationen

• At least 2 years of experience as a massage therapist.
• Ability to work in a multicultural environment.
• Experience in high-end hospitality preferred.

Aufgaben

• Provide professional and courteous service to guests.
• Promote SPA services to enhance guest satisfaction.
• Conduct scheduled sports and yoga activities.

Kenntnisse

Massage therapy expertise

Customer service orientation

Problem-solving

Team player

Outgoing personality

Bilingual proficiency in English

Ausbildung

Professional certification for massage therapist

Basic Fitness or Yoga Instructor certificate

Jobbeschreibung

Wellbeing Coach – (on board luxury river cruise ship)

Requirements

• Min 2 years’ experience as a massage therapist
• Professional certification for massage therapist
• Experience in 4* or 5* operations (Hotel and/or cruise ships) preferred
• Basic Fitness or Yoga Instructor certificate can be a good advantage
• Highly proficient in spoken and written English
• Self-organized, disciplined, and reliable
• Team player
• Problem solver, troubleshooter
• Work under pressure and stressful situation
• Smart presentation
• Familiar to work in a multicultural environment
• Outgoing toward guests
• Customer service oriented

Role and Responsibilities

• Providing professional and courteous service according to the Company standards and procedures
• Offering and promoting complimentary massages on embarkation day in the lounge
• Offering treatment samples lasting no longer than 5 minutes in public areas free of charge in alliance with Cruise Director.
• Ensuring active involvement in reaching higher guest satisfaction, including participating in additional Entertainment activities as per Company standard
• Welcoming and greeting of guests according to the Company standard
• Actively promoting and recommending the available SPA services according to guest's needs and in alliance with the Cruise Director
• Providing complimentary 30‑minutes‑massages to the crew (one crew per day only) on availability.
• Providing regular daily scheduled sports activities such as, stretching or Nordic walking as per instruction of Cruise Director
• Providing yoga and meditation/stretch classes
• Retaining full knowledge of the SPA menu
• Assisting with purchasing orders including stock items, monthly inventory, and delivery control
• Retaining full knowledge of the daily program
• Informing Supervisor immediately about any guest complaint
• Ensuring correct handling of all equipment, machinery, and chemicals
• Notifying Supervisor about breakage and damage of all equipment, furniture, and machinery
• Maintaining cleanliness front and back of the house according to HACCP regulations, in particular the treatment rooms
• Participating in all Safety Drills as per Captain's orders and ensuring solid knowledge of designated Safety role
• Reporting any potential Safety hazards immediately

Side Tasks

• Participating in scheduled trainings, briefings, and meetings
• Fulfilling further job‑related duties as instructed by the Supervisor, such as luggage service, loading, and garbage off‑loading
• Assisting with monthly inventories as per Supervisor's instruction
• Welcome back face towels – preparation and service when not busy with spa services
• Pool/Jacuzzi area cleaning and exchange of towels when not busy with spa services
• Refill of ESPA cabin amenities in guest suites – assist HK
• Assisting with embarkation duties as directed by HM
• Guest Cycling/Walking tours – as directed by Cruise Director
• Ensuring gym is well maintained and cleaned daily