Weekend Technical Support Engineer (shift work)

Booming Games; Remote; Vertraulich; Teilzeit

Zusammenfassung

A leading iGaming company is looking for Weekend Technical Support Specialists to provide exceptional customer service and technical support. This remote position is ideal for students seeking flexible work, focusing on customer inquiries and troubleshooting technical issues. Candidates should be fluent in English and possess strong communication skills. Opportunities for career growth and a dynamic, remote work culture await you.

Leistungen

Remote-first work environment

Competitive package

Career growth opportunities

Dynamic culture

Qualifikationen

• Previous experience in a customer support or technical support role is advantageous.
• Familiarity with help desk software and remote support tools is a plus.
• Ability to remain patient and professional in challenging cases.

Aufgaben

• Deliver outstanding customer service to clients on weekends via various channels.
• Analyze and troubleshoot product malfunctions.
• Log customer inquiries and elevate issues to appropriate teams.

Kenntnisse

Customer support experience

Technical troubleshooting

Fluency in English

Strong communication skills

Problem-solving

Jobbeschreibung

About the role

We are looking for enthusiastic Weekend Technical Support Specialists to provide exceptional customer service and technical support during weekends. This role is perfect for students or those seeking flexible, part-time work. You'll work one shift over the weekend, helping our clients resolve technical issues efficiently and effectively. Ideally to be based in Central Europe timezone

Responsibilities

• Deliver outstanding customer service to clients on weekends, via Skype, JIRA Service Desk, and email.
• Ensure adherence to strict SLAs for response and resolution times.
• Log customer inquiries and elevate issues to appropriate teams when necessary.
• Analyze and troubleshoot product malfunctions, providing clear guidance to users.
• Identify customer needs and offer assistance with specific product features.
• Follow up with customers to confirm resolution of their technical issues.
• Collect and relay customer feedback to internal stakeholders for continuous improvement.

Requirements

• Previous experience in a customer support or technical support role is advantageous.
• Familiarity with help desk software and remote support tools is a plus.
• Fluency in English is essential; additional languages are a bonus.
• Strong communication and problem-solving skills.
• Ability to remain patient and professional, especially when handling complex or challenging cases.

Good to know

• This is a weekend job, fully remote, freelance/independent contractor position, ideal for students based in Romania
• Please make sure to submit your CV English in order to be considered

Why Work for Booming Games

Founder led. Impact driven. Employee centric.
At Booming Games, we're reshaping the iGaming world with our remote-first approach. Our rhythm? Thrilling slot games with captivating features and stunning designs released every two weeks - no exceptions! Here, it's all about co-ownership and real growth. Dive into a diverse team where your input powers every game we craft!

Our perks

• We’re a 100% remote-first company, offering a best-in-class remote experience
• Competitive package
• Dog-friendly offices in Berlin and Malta
• Family-friendly policies
• Career growth opportunities
• Zestful working environment
• Knowledge sharing opportunities
• Dynamic culture surrounded by industry experts
• Company social events for team bonding

Contact

HR Team