VP Customer Success (f/m/d)

Manex AI; München; Vor Ort; EUR 100.000 - 130.000; Vollzeit

Zusammenfassung

A leading industrial AI company in Munich is seeking a VP Customer Success to lead enterprise customer projects and impact industrial manufacturing using their AI platform. The ideal candidate has 5-10 years of experience and a degree in Industrial Engineering or related field. This position offers a competitive package and significant growth potential in a dynamic startup environment.

Leistungen

Competitive compensation package

Growth opportunities

Direct decision-making authority

Health benefits

Qualifikationen

• 5-10 years of experience in consulting, automotive, manufacturing, or tech.
• Business fluent in German and English.
• Experience in leading cross-functional teams.

Aufgaben

• Lead and oversee complex customer projects.
• Drive project management and coordination.
• Guide and mentor sales and tech stakeholders.

Kenntnisse

Project management

Customer focus

AI understanding

Leadership

Stakeholder orchestration

Ausbildung

Degree in Industrial Engineering or similar

Industry PhD (a strong plus)

Jobbeschreibung

Our Mission

Manex AI is developing anLLM-native data platform for agentic production control. Industry leaders such as BMW, Audi, BSH, Stellantis, Liebherr, Still, TDK Electronics, and Henkel already rely on Qualitatio, and leading investors such as Lightspeed Venture Partners and BlueYard Technology are backing Manex AI. Our vision is to operate factories fully autonomously with the help of Qualitatio.
With Manex AI, you will join one of thefastest-growing industrial AI scale-ups, where your expertise will be valued from day one, your personal growth will be encouraged, and you’re given full autonomy and responsibility for your decisions.
AsVP Customer Success, you will take the lead in our enterprise customer projects and play a key role in shaping how our AI platform delivers measurable impact in industrial manufacturing. You combine in-depth production expertise and a strong customer focus with excellent project management and strategic organizational development skills.

What Sets You Up for Success

• Degree in Industrial Engineering, Mechanical Engineering, or similar (industry PhD a strong plus)
• 5-10 years of professional experience in consulting, automotive, manufacturing, or tech
• Good understanding of AI, software, and production processes
• Ability to lead cross-functional teams and orchestrate stakeholders
• Business fluent in German and English
• Based in Munich or surrounding area, ready to go all-in with us

What We Offer

• Competitive compensation package, with uncapped provision
• Entry into high-end, international startup environment
• Mandate with direct decision-making authority
• Exceptional growth potential and great prospects
• Ongoing development opportunities through honest and constructive feedback
• EGYM Wellpass & Deutschlandticket

Hiring Process

• Intro Call (30 min) – culture & fit
• Case Interview (60 min) – project & problem-solving
• Leadership Session (45 min) – roadmap & growth
• Offer – typically within one week

Your Role

• Lead and oversee complex customer projects, ensuring delivery from pilot to international rollout
• Drive project management and coordination of integrations across industries
• Guide and mentor sales, ops and tech stakeholders within cross-functional project teams
• Build and strengthen long-term customer relationships with enterprise stakeholders
• Strategic expansion and management of the Customer Success Team
• Active involvement in the strategic development of the business model
• Creative freedom in product development