VIP Support

Natobotics; Stuttgart; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading technology company in Stuttgart seeks a VIP IT Support Engineer to deliver premium support to senior executives. The role requires strong troubleshooting skills, communication proficiency in German (B2-C1), and experience in high-pressure environments. Responsibilities include resolving incidents swiftly, supporting various devices, and coordinating with global IT teams. This is a full-time position with a focus on delivering exceptional customer service and technical expertise.

Qualifikationen

• 4-8+ years of experience in IT Support or Desktop Support.
• Strong communication skills in German (B2-C1) and good English.
• Experience handling high-pressure situations.

Aufgaben

• Provide VIP-level onsite & remote IT support.
• Handle troubleshooting for laptops, desktops, and mobile devices.
• Install and configure Windows/Mac OS and enterprise applications.

Kenntnisse

Troubleshooting Windows 10/11

Communication in German (B2-C1)

Support for executive-level customers

Active Directory

Network basics (DNS, DHCP, VPN)

Tools

MS Office 365

SCCM

ServiceNow

Intune

Jobbeschreibung

VIP Support Stuttgart-area

Job Title: VIP IT Support Engineer

Location: Stuttgart, Germany

Language Requirement: German (B2–C1) & English (Fluent)

Employment Type: Full-time / Contract

Job Description

We are looking for a highly skilled VIP IT Support Engineer to provide premium, white-glove technical support to senior executives and high-priority users. The ideal candidate must have strong communication skills in German (B2–C1) and a solid background in end-user support within enterprise environments.

Key Responsibilities

• Provide VIP-level onsite & remote IT support to executives and senior business leaders.
• Handle all hardware, software, and network troubleshooting for laptops, desktops, mobile devices, and peripherals.
• Ensure quick resolution for priority incidents, outages, and escalations.
• Install, configure, and support Windows/Mac OS, MS Office 365, conferencing tools (Teams/Zoom/WebEx), and enterprise applications.
• Assist with meeting room technologies, audio-video systems, and conference setups.
• Perform proactive monitoring, system checks, and preventive maintenance.
• Collaborate with global IT teams for escalations and problem resolution.
• Maintain documentation, asset tracking, and update support logs.
• Manage VIP onboarding/offboarding (account setup, access management, device provisioning).
• Ensure excellent customer service with a professional and courteous approach.

Required Skills & Experience

• 4–8+ years of experience in IT Support / Desktop Support / VIP Support.
• Strong troubleshooting skills in:
  • Windows 10/11, macOS
  • Active Directory, Exchange/Outlook
  • Office 365, MDM solutions (Intune)
  • Network basics (DNS, DHCP, VPN)
• Experience supporting executive-level or VIP customers.
• Ability to handle high-pressure situations with quick response times.
• Excellent communication and interpersonal skills in German (B2–C1 level).
• Good English communication for global coordination.

Nice to Have

• ITIL Foundation certification
• Experience in enterprise environments (Banking, Automotive, Manufacturing, etc.)
• Knowledge of SCCM/Intune, ticketing tools (ServiceNow/Jira)