Video Systems Manager

Jobtailor; Deutschland; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks an experienced Operations Manager to lead daily activities related to MSI maintenance commitments, manage partner and customer relationships, and ensure high satisfaction levels. You will coordinate internal resources, ensure timely responses, and oversee emergency escalations. Travel of 25-50% is required, with a background clearance as needed.

The role emphasizes governance, stakeholder communication, and proactive problem solving in a fast paced environment.

Qualifikationen

• 3+ years of management or leadership experience required.
• Ability to obtain background clearance as required by government customers.
• Travel availability of 25-50% is expected.

Aufgaben

• Manage and lead day to day activities as per contractual commitments.
• Lead relationships with the local service partner and the customer.
• Ensure customer satisfaction goals are met internally and with the customer.
• Procure and coordinate internal resources as needed.
• Ensure compliance with response/restoration time commitments.
• Remotely diagnose system failures and facilitate call management.
• Oversee Emergency Service efforts and escalation procedures.

Kenntnisse

Leadership

Management

Communication

Ausbildung

High School diploma or equivalent

Bachelor's degree in IT/Management/Business

Jobbeschreibung

Overview

• Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer.
• Manage and lead our relationship with the local service partner.
• Manage and lead our relationship with the customer.
• Ensure that customer satisfaction goals are met both internally and with the customer.
• Procure and coordinate any internal resources that may be needed.
• Ensure compliance with response/restoration time commitment.
• Remotely diagnose system failure and facilitate call management as applicable.
• Manage Emergency Service efforts and escalation procedures.

Qualifications

• High School diploma, or Associates, or Bachelor's degree in one of the following areas: Business, Communications, General Studies, IT, Management, Public Safety, or Technology required.
• Must have 3+ years of Management or Leadership experience.
• Must be able to obtain a background clearance as required by our government customers.
• Travel Requirements 25-50%