Training Manager HVACR

Fieldpiece Instruments, Inc.; Düsseldorf; In loco; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Fieldpiece Instruments, Inc. is seeking a Technical Training & Service Manager to build and lead our EMEA training organization. You will own the strategy, curriculum, and delivery in the field and via video, while managing a small team of trainers across Europe.

You will work with global colleagues to adapt expertise for the EMEA market, travel about half the year, and drive customer-focused training programs for technicians, distributors, and partners.

Competenze

• 5+ years of experience in technical training with proven curriculum development and hands-on delivery.
• 2+ years of experience leading, coaching, or developing a team.
• Experience with HVAC/R systems, equipment, tools, or a closely related technical industry.
• Ability to translate complex technical information into clear, practical training for different audiences.
• Experience working across countries, cultures, and functions.
• Fluent German and English; Italian, French, or Dutch is a plus.
• Ability and willingness to travel ~50% across Europe.

Mansioni

• Own and develop Fieldpiece's EMEA technical training strategy, curriculum, and content to be delivered in the field and through video.
• Lead, coach, and develop a team of approximately 3–4 technical trainers across Europe.
• Create scalable, localized training programs for technicians, distributors, sales teams, ambassadors, and other partners and manage in an LMS.
• Develop partnerships with training centers, educational institutions, and external training resources.
• Oversee regional technical support and repair activities to ensure a strong customer experience.
• Establish training goals, identify knowledge gaps, and measure program effectiveness.
• Partner with EMEA leadership, Sales, Marketing, Product, and the U.S. training organization.
• Continuously improve how technical knowledge and product expertise are delivered across EMEA.

Conoscenze

Technical training

Curriculum development

Team leadership

HVAC/R knowledge

Cross-cultural collaboration

Fluent German

Fluent English

Formazione

Bachelor's or Associate degree in technical or business discipline

Strumenti

LMS

HVAC/R equipment

Descrizione del lavoro

Build the Future of Technical Training Across EMEA

Fieldpiece is a global leader in professional HVACR tools and test instruments, known for developing innovative products that technicians rely on every day. As we continue to grow across Europe, were looking for a Technical Training & Service Manager to build and lead the next phase of our technical education and support organization.

This is a unique opportunity to become our first training management hire in EMEA and make a meaningful impact on how Fieldpiece supports technicians, distributors, partners, and employees throughout the region.

Youll own technical training across EMEA – managing a small team of technical trainers located across multiple European countries and leading strategy and curriculum development to content, delivery, and measurement. This is a hands-on leadership role: youll build the program, develop your team, and continue to personally engage with customers and deliver training in the field.

You wont be building it alone. Youll work closely with an established training organization and experienced colleagues in the U.S., adapting global expertise and resources to the needs of the EMEA market.

This position is based in Germany and requires approximately 50% travel throughout Europe – mainly the UK, Italy, France, Benelux, Nordics, and DACH.

What Youll Do

• Own and develop Fieldpieces EMEA technical training strategy, curriculum, and content to be delivered in the field and through video
• Lead, coach, and develop a team of approximately 3–4 technical trainers across Europe
• Create scalable, localized training programs for technicians, distributors, sales teams, ambassadors, and other partners and manage in an LMS
• Develop partnerships with training centers, educational institutions, and external training resources
• Oversee regional technical support and repair activities to ensure a strong customer experience
• Establish training goals, identify knowledge gaps, and measure program effectiveness
• Partner closely with EMEA leadership, Sales, Marketing, Product, and the U.S. training organization
• Continuously improve how technical knowledge and product expertise are delivered throughout EMEA

Qualifications

• Bachelors or Associates degree in a technical or business discipline, or equivalent relevant experience
• 5+ years of experience in technical training with proven experience developing technical curriculum and delivering hands-on training
• 2+ years of experience leading, coaching, or developing a team
• Experience with HVAC/R systems, equipment, tools, or a closely related technical industry with a strong mechanical and electrical aptitude and comfort working hands-on with technical products
• Ability to translate complex technical information into clear, practical training for different audiences
• Experience working across countries, cultures, and functions
• Fluent German and English and preference for Italian, French, or Dutch
• Ability and willingness to travel approximately 50% throughout EMEA

Why Fieldpiece?

This isnt a role where youll inherit a mature program and simply maintain it. Youll have the opportunity to shape how technical training is built and delivered across EMEA as Fieldpiece continues to grow in the region.

Youll have the autonomy to build, the opportunity to stay close to technicians and customers, and the support of experienced colleagues in the U.S. who understand the Fieldpiece products, customers, and training environment.

If youre a technical trainer and people leader who enjoys building programs, developing people, and staying hands-on, wed love to hear from you.

Our Culture

At Fieldpiece, our values shape how we work, collaborate, and serve our customers every day. We use the TURTL acronym to show that we believe in:

• TRIBE – We collaborate, support one another, and win as a team.
• Upfront Homework – We come prepared, begin with the end in mind and address obstacles with creativity, grit and tenacity.
• Right Stuff – We deliver innovative solutions by seeing through the eyes of our customers and use purposeful critical thinking to lead to greatness.
• Trust – We build strong relationships through credibility, accountability and transparency.
• Lean – We embrace curiosity, continuous improvement, learning from failures and delivering results.
• No Ego – We leave titles and egos at the door, value the best ideas regardless of where they come from, and work together with humility, openness, and mutual respect.

At Fieldpiece, we're building more than innovative products - we're building careers. If you're looking for a place where your work matters and your contributions are recognized, we'd love to meet you.