TikTok Shop - Merchant Operations Manager - Germany (Munich)

TikTok; München; Vor Ort; EUR 70.000 - 105.000; Vollzeit

Zusammenfassung

TikTok is seeking an experienced Operations Manager to lead logistics operations in Germany, focusing on merchant onboarding, adoption and end-to-end performance. You will collaborate with Product, Logistics Operations and Commercial teams to tailor TikTok Shipping for strategic merchants.

The role requires 3+ years in merchant or e-commerce operations, strong understanding of fulfillment and supply chain operations, and fluency in German and Chinese.

Qualifikationen

• 3+ years in Merchant Operations, Seller Management, E-commerce Operations, Marketplace Operations or Account Management.
• Strong understanding of e-commerce logistics, fulfillment and supply chain operations.
• Fluent proficiency in German and Chinese.

Aufgaben

• Own onboarding, adoption and long-term success of TikTok Shipping for strategic German merchants.
• Develop understanding of merchants' logistics operations and translate into scalable solutions.
• Identify and onboard high-potential merchants to accelerate TikTok Shipping adoption.
• Build relationships with merchants as the primary logistics contact.
• Collaborate with Product, Logistics Operations and Commercial teams to prioritise requirements and improve the product.
• Collect merchant feedback and drive continuous improvements in merchant and buyer experience.
• Develop seller enablement materials and conduct training through webinars and workshops.
• Monitor adoption and performance, provide regular reporting and insights.

Kenntnisse

Merchant Operations

E-commerce Operations

Stakeholder Management

Data-Driven

German Fluency

Chinese Fluency

Jobbeschreibung

Responsibilities

About The Team

The tech industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new experience to our users. We are looking for passionate and talented people to join our logistics operations team, together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

We are looking for an experienced Operations Manager to lead and manage logistics operations in the German market. This role will be responsible for end-to-end operational performance, including carrier management, service quality, cost control, and daily execution. The ideal candidate has strong experience in logistics or supply chain operations, is data-driven, and can work cross-functionally with internal and external stakeholders.

Responsibilities

• Own the onboarding, adoption and long-term success of TikTok Shipping for strategic merchants in Germany.
• Develop a deep understanding of merchants' logistics operations, fulfillment models and business needs, and translate these into scalable operational solutions.
• Identify, recruit and onboard high-potential merchants, especially large sellers and high-volume warehouses, to accelerate TikTok Shipping adoption.
• Build trusted relationships with merchants and serve as the primary point of contact for logistics-related topics.
• Work closely with Product, Logistics Operations and Commercial teams to prioritize merchant requirements and improve the TikTok Shipping product and operational processes.
• Collect and analyze merchant feedback (Voice of Customer), identify pain points, and drive continuous improvements in merchant and buyer experience.
• Develop seller enablement materials, onboarding guides and best practices, and deliver training through webinars, workshops and merchant meetings.
• Monitor merchant adoption, operational performance and business metrics, providing regular reporting and actionable insights to internal stakeholders.

Qualifications

Minimum Qualifications

• 3+ years of experience in Merchant Operations, Seller Management, E-commerce Operations, Marketplace Operations or Account Management.
• Strong understanding of e-commerce logistics, fulfillment and supply chain operations.
• Demonstrated ability to understand merchant business models, identify operational pain points and drive adoption of new logistics solutions.
• Strong stakeholder management skills with the ability to collaborate effectively across Product, Operations, Commercial and external merchant teams.
• Fluent proficiency in German
• Fluent proficiency in Chinese to work with Chinese speaking merchants

Preferred Qualifications

• Experience working with enterprise or strategic merchants.
• Excellent analytical and problem-solving skills with experience using data to drive decisions.
• Proven ability to manage multiple projects in a fast-paced environment.
• Experience in marketplaces, logistics providers, fulfillment services or e-commerce platforms is highly preferred.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We are resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.