Technology Lead - Europe - TWE 43710 - twentyAI

twentyAI; Frankfurt; Vor Ort; EUR 85.000 - 120.000; Vollzeit

Zusammenfassung

A leading international technology firm seeks an experienced technology leader to oversee regional IT operations across Europe. The ideal candidate will manage a multi-country team, ensuring high-quality service delivery, while shaping technology priorities aligned with local needs. This role provides autonomy in operations, interaction with senior leadership, and chances for long-term career growth in a stable and supportive environment.

Leistungen

Flexible working approach

Stable work environment

Opportunities for leadership growth

Qualifikationen

• Proven experience leading multi-site technology teams in a complex, international environment.
• Strong background in IT operations and service delivery management.
• Comfortable operating with senior stakeholders including executives.
• Solid understanding of ITIL processes and operational best practices.
• Experience managing budgets and operational risk.

Aufgaben

• Lead regional IT service delivery across Europe.
• Own incident and request management ensuring performance against SLAs.
• Manage and prioritize team workload and performance using KPIs.
• Lead a distributed team of ~20 technology professionals.
• Oversee regional technology budgets and monitor spend.

Kenntnisse

Leadership of technology teams

IT operations

Service delivery management

Stakeholder communication

Incident and request management

Budget management

Information security knowledge

Jobbeschreibung

We are seeking an experienced technology leader to take responsibility for regional IT operations across Europe, while also contributing to the longer-term technology direction of a large, international organisation.

This role is primarily operational in nature, with accountability for service delivery, team leadership, stability, and performance across multiple European locations. Alongside this, you will play a meaningful role in shaping regional technology priorities and ensuring that local needs are effectively represented in broader strategic discussions.

You will lead a multi-country team of approximately 20 technology professionals, ensuring consistent, reliable, and high quality service delivery, while working closely with senior regional leadership, Managing Partners, and executive stakeholders (C-suite and C-1) to align technology with business requirements.

This opportunity will suit a leader who enjoys running complex operations at scale, improving service quality, and building strong teams, while also contributing to strategic planning and change.

What you will do

Operations & Service Delivery

• Lead regional IT service delivery across Europe, ensuring consistent support and operational reliability across all locations.
• Own incident and request management, ensuring performance against SLAs and continuous service improvement.
• Manage and prioritise team workload, capacity, and performance using clear KPIs and service metrics.
• Lead and develop a distributed team of ~20, creating a strong culture of accountability, collaboration, and professionalism.
• Ensure operational resilience, including data protection, backup, recovery, and security controls.
• Oversee regional technology budgets, monitoring spend, forecasting requirements, and identifying efficiencies.
• Lead regional implementations and upgrades, ensuring controlled delivery, risk management, and minimal disruption to the business.
• Act as the senior escalation point for operational issues, risks, and service concerns.

Strategy & Stakeholder Partnership

• Contribute to the development and execution of the regional technology roadmap, aligned to global direction.
• Work closely with regional leadership and senior stakeholders to understand business priorities and translate them into practical solutions.
• Provide clear, pragmatic input into technology investment decisions and service model evolution.
• Represent regional needs in global discussions, ensuring local requirements are well understood and addressed.

What we are looking for

• Proven experience leading regional or multi-site technology teams in a complex, international environment.
• Strong background in IT operations and service delivery, including incident, request, and SLA management.
• Comfortable operating with senior stakeholders, including executives and regional leadership teams.
• Solid understanding of ITIL-aligned processes and operational best practice.
• Experience managing budgets, suppliers, and operational risk.
• Good working knowledge of information security, data protection, and business continuity.
• A practical, credible leader who values stability, clarity, and continuous improvement over constant transformation.
• Experience from professional services, consulting, financial services, or other regulated environments is advantageous but not essential.

Why this role

• Clear regional ownership with autonomy to run operations effectively
• Established team with scope to improve and develop
• Regular interaction with senior business leadership
• Stable environment with long-term focus rather than short-term transformation
• Flexible working approach and strong emphasis on sustainable performance
• Opportunity to grow into broader regional or global leadership over time

This role offers a genuine opportunity to own regional technology operations, lead a sizeable team, and influence how technology supports the business across Europe, without the need to step away from day-to-day leadership and delivery.