Technical Trainer

Harmonic; Deutschland; Remote; EUR 73,000 - 82,000; Full time

Job summary

Harmonic is seeking a Technical Trainer to deliver customer-facing technical education for Harmonic customers, partners, and internal teams. You will create instructor-led training, LMS courses, webinars and trainer-led videos, collaborating with product management and R&D to ensure accuracy and quality.

The role includes remote and onsite delivery, occasional international travel, and proctoring certification exams.

Qualifications

• Experience delivering customer-facing technical training with strong presentation skills.
• Experience creating digital learning content for LMS, webinars, and e-learning using authoring tools such as Adobe Captivate.
• Strong technical background in DOCSIS/CMTS, PON, IP networking, switching and TCP/IP.
• Experience configuring and administering ISO images, Kubernetes, Ubuntu and Linux servers.
• Analytical, problem-solving and interpersonal skills with a passion for learning.
• Willing to deliver a short technical presentation during interviews.
• Bachelor’s degree in computer science, Electronic Engineering, Telecommunications or equivalent.
• Fluent English.

Responsibilities

• Deliver instructor-led technical training to Harmonic customers, partners and internal teams, remotely and onsite.
• Create and maintain training content including LMS courses, videos and webinars.
• Present complex technical topics in a clear, customer-focused manner.
• Collaborate with SMEs, Product Management, R&D, Sales and Customer Support to develop training content.
• Support training project planning, customer training proposals, and lifecycle management of content.
• Proctor certification exams and support the training lab in Rennes.
• Assist customers with onboarding to the Harmonic training platform and scheduling.

Skills

Presentation skills

Customer-facing training

Technical training delivery

English fluency

DOCSIS/CMTS

PON

IP networking

Linux administration

Education

Bachelor’s degree in CS/EE/Telecom or equivalent

Tools

Adobe Captivate

Kubernetes

Ubuntu

Linux servers

Job description

Technical Trainer

Philadelphia, PA, United States

Location

Remote – this position is 100% Remote, based in the East Cost area, USA.

About Us

Harmonic (NASDAQ: HLIT), the worldwide leader in virtualized broadband solutions, is transforming multi-gigabit connectivity. The company’s industry-leading cOS™ virtualized broadband platform, suite of solutions for fiber and DOCSIS, and a growing portfolio of AI-powered network intelligence solutions, enable broadband service providers to simplify operations, deliver exceptional subscriber experiences and expand revenue streams. With thousands of vCMTS servers and hundreds of thousands of RPDs deployed globally, Harmonic powers next-generation broadband services with five-nines reliability. Anchored with a customer-first approach and driven by a legacy of innovation, Harmonic supports broadband service providers at every stage of their network evolution. More information is available at www.harmonicinc.com.

Job Description

Role Description

As a Technical Trainer at Harmonic, you will work closely with Sales, Services, Operations, Product Management, and R&D teams to develop and deliver high-quality technical education for customers, partners, and internal teams. This is a customer-facing role requiring previous experience delivering technical training and confidently presenting complex technical topics. You will create and deliver Instructor-Led Training (ILT), webinars, trainer-led videos, and engaging LMS courses while collaborating with subject matter experts to ensure technical accuracy and an exceptional learning experience. You will also support training project planning, contribute to customer training proposals, and deliver both remote and onsite training, including occasional international travel.

What you will be doing:

• Deliver instructor-led technical training to Harmonic customers, partners, and internal teams, both remotely and onsite.
• Create, maintain, and continuously improve technical training content, including LMS courses, trainer-led videos, webinars, and other digital learning materials.
• Present complex technical topics in a clear, engaging, and customer-focused manner.
• Collaborate with Subject Matter Experts, Product Management, R&D, Sales, and Customer Support to develop accurate and effective training content.
• Support training project planning, customer training proposals, and the lifecycle management of training content.
• Proctor certification exams and support the development and maintenance of the training lab in the Rennes office.
• Assist customers and partners with onboarding to the Harmonic training platform, training scheduling, and other training-related inquiries.

What you should have:

• Proven experience delivering customer-facing technical training, with excellent presentation and communication skills.
• Experience creating digital learning content, including LMS courses, trainer-led videos, webinars, and e-learning materials using Adobe Captivate and/or similar authoring tools.
• Strong technical background in DOCSIS/CMTS, PON, IP networking, switching, routing protocols, and the TCP/IP stack.
• Experience in configuration and administration of ISO image, Kubernetes, Ubuntu and Linux-based servers.
• Strong analytical, problem-solving, and interpersonal skills, with a passion for learning new technologies.
• Ability to engage and inspire technical audiences. Candidates will be asked to deliver a short technical presentation during the interview process.
• Bachelor’s degree in computer science, Electronic Engineering, Telecommunications or equivalent experience.
• Fluent English.

Travel

You are required to travel up to 50% of the time.

Pay & Benefits

For this role, the estimated base salary range is between $85,000 - $95,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process.

Diversity, Equality, and & Inclusion at Harmonic Inc

At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.

Additional Equal Opportunity statement:

Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact [e-mail]

For more information, please see links below:

• OFCCP Posters Landing Page
• Know Your Rights
• Pay Transparency

Job Schedule: Full time