Technical Support Engineer

IQM Quantum Computers; München; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

IQM Quantum Computers is seeking a Technical Support Engineer to join our Munich or Espoo team, responsible for software installations on our customer Quantum Computers and for maintaining, upgrading, and supporting production systems. You will be a key part of the team delivering reliable software across the full stack.

The role requires +5 years in Linux administration or software architecture, strong Python and Docker skills, fluent English, and a passion for quantum computing in a

Qualifikationen

• +5 years experience in software solution architecture or Linux system administration.
• Hands on experience with Linux systems and Docker containers.
• Experience with Python, including package installations in virtual environments.
• Excellent communication skills and a customer friendly approach with internal and external stakeholders.
• Experience in maintenance work on live production systems.
• User level familiarity with Git and Gitlab.
• Experience or understanding in quantum computing frameworks is a plus.
• Background in software development or working with researchers is a benefit.
• Fluent English language skills.

Aufgaben

• Provide Tier 2/Tier 3 support to customers after initial triage by the support team.
• Use and navigate our existing full stack quantum computing software efficiently.
• Replicate customer issues to troubleshoot problems.
• Perform advanced troubleshooting of complex systems through log analysis.
• Communicate with customers through ticketing system.
• Guide customers on software installation and upgrade processes and running simple quantum circuits.
• Act as a system administrator for the Quantum Computer's software stack.
• Interface with internal technical experts and follow up problems requiring additional analysis.
• Maintain up-to-date knowledge on quantum computing and related software.
• Keep focus on automation and improving existing processes.

Kenntnisse

Linux Systems

Docker

Python

Communication

Git/Gitlab

Automation

Quantum Computing Knowledge

Software Development

Fluent English

Tools

Linux

Docker

Jobbeschreibung

At IQM, we build world‑leading quantum computers for the well‑being of humankind. We design systems to tackle computational challenges beyond the practical limits of classical machines. Our work sits at the edge of science and engineering. It’s complex, demanding, and deeply collaborative. We turn deep research into reliable, full‑stack systems that drive discoveries in fields like medicine, energy, and technology, reshaping how the world computes.

Join the team that gives quantum a heartbeat.

The work

We are looking for a Technical Support Engineer to join our team in either Munich, Germany or Espoo, Finland. You will be a key team member being responsible for software installations on our customer's Quantum Computers. In this role you will be involved with installation, maintenance and upgrade of production systems.

What You’ll Actually Do

• Provide Tier 2/Tier 3 support to customers after initial triage by the support team
• Use and navigate our existing full stack quantum computing software efficiently
• Replicate customer issues to better understand and troubleshoot problems
• Perform advanced troubleshooting of complex systems through log analysis
• Communicate and collaborate with customers through ticketing system
• Guide customers on quantum computer control software installation and upgrade processes and running simple quantum circuits
• Act as a system administrator for the Quantum Computer's software stack
• Interface with internal technical experts and follow up problems that require additional analysis
• Maintain up-to-date knowledge on quantum computing and related software
• Keep focus on automation and how to make existing processes more efficient

What We’re Looking For

• +5 years experience of Software Solution Architecture or Linux System Administration
• Hands on experience with Linux systems and docker containers
• Experience with Python, including package installations in virtual environment
• Excellent communication skills and a customer friendly approach with both internal and external stakeholders. Ability to interact clearly and transparently with customers, project managers, sales or delivery technicians
• Experience with carrying out maintenance work on live production systems
• User level familiarity with Git and Gitlab
• Experience in software automationli>Strong problem‑solving skills with the ability to replicate and troubleshoot issues
• Translate customer demands to internal architecture specifications
• Experience or understanding in quantum computing frameworks is seen as a plus, but will be learned on the job
• Background in software development or working with researchers seen as a benefit
• Fluent English language skills

Why IQM?

• Full-stack quantum computing: From quantum hardware to software layers and beyond, we build across the full-stack.
• High-performance playground: We aim high, and we know sustainable performance only works when life outside work does too-hybrid setups, flexible hours.
• Never the smartest: Expect to learn constantly. You won't always be the smartest person in the room, and that's the point.
• Approachable leadership: Flat hierarchy, direct access. Feel free to approach any leaders. They’re friendlier than they look!
• The sweet spot: Big enough to matter. Small enough to move fast. Growing between a startup and a corporation. We’re in the phase where top performers get noticed.
• Bigger than IQM: Our people build know-how for the entire quantum ecosystem. We publish papers, run hackathons, and help shape a market that's still being defined.

The future of computing won’t build itself. You might be one of the few who do.

• Meet our people and learn more about IQM on our stories page.
• Explore our scientific publications.

600M€+ Total Funding | 400+ Team Members | 30+ Quantum Computers Built | 300+ Patents Filed | 10 Location Globally

At IQM, we build world‑leading quantum computers for the well‑being of humankind. We design systems to tackle computational challenges beyond the practical limits of classical machines. Our work sits at the edge of science and engineering. It’s complex, demanding, and deeply collaborative. We turn deep research into reliable, full‑stack systems that drive discoveries in fields like medicine, energy, and technology, reshaping how the world computes.

Join the team that gives quantum a heartbeat.