Technical Support Engineer

SAJ; München; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading renewable energy company based in Germany is seeking a Technical Support Specialist to provide advanced troubleshooting and support for solar PV and energy storage solutions. This role requires a Bachelor's degree in Electronic Engineering and proven experience in the renewable energy sector. Responsibilities include creating documentation, delivering training, and supporting sales teams. Proficiency in German and English is essential, with additional European languages considered advantageous.

Qualifikationen

• Bachelor’s degree in Electronic Engineering, Electrical Engineering or related field.
• Strong technical knowledge of C&I inverters and battery storage systems.
• Proven experience in technical support or project engineering within renewable energy.

Aufgaben

• Provide phone, email, and on-site support for customers and installers.
• Support sales and project teams with technical expertise.
• Create technical documentation and guidelines.
• Deliver technical training and represent the company at events.

Kenntnisse

Problem-solving skills

Technical knowledge of C&I inverters

Collaboration across departments

Excellent communication skills

Ausbildung

Bachelor’s degree in Electronic Engineering or related field

Jobbeschreibung

Responsibilities

• 1. Technical Support & Troubleshooting
  • Provide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions.
  • Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.
• 2. Project & Customer Support
  • Support sales and project teams with technical expertise during pre-sales, project execution, and after-sales phases.
  • Liaise closely with service, repair, and R&D departments to ensure efficient issue resolution and continuous improvement.
• 3. Documentation & Process Development
  • Create and maintain technical documentation, commissioning guidelines, and troubleshooting manuals for Residential and C&I products.
  • Contribute to the development and optimization of technical support processes to improve customer experience and efficiency.
• 4. Training & Events
  • Deliver technical training and workshops for installers, partners, and customers.
  • Represent the company at trade fairs, exhibitions, and customer events, showcasing technical expertise.

Qualifications

• Bachelor’s degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or a related field; direct experience in the solar PV and / or energy storage industry is highly preferred.
• Strong technical knowledge of C&I inverters, battery storage systems, and grid connection requirements.
• Proven experience in technical support, project engineering, or system commissioning within the renewable energy sector.
• Solution-oriented mindset with strong analytical and problem-solving skills.
• Experience collaborating across departments (sales, service, R&D) and managing technical escalations.
• Ability to work independently and as part of an international team.
• Excellent communication skills; professional proficiency in German and English is required. Knowledge of additional European languages is an advantage.