Technical support engineer

KLA; Deutschland; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Dynamic industry participation

Extensive onboarding and development

Zusammenfassung

KLA is seeking a field service specialist to support customers and field teams, troubleshoot technical challenges on KLA products, and ensure high system performance and customer satisfaction.

You will collaborate with experienced engineers on issues, contribute to product improvements, and develop documentation, best practices, and knowledge articles for teams worldwide.

Qualifikationen

• Strong troubleshooting and problem solving for complex equipment in field and customer environments.
• Experience creating and maintaining knowledge bases, BKMs, and corrective actions.
• Collaborates with Field Service Engineers and product teams on escalations, releases, and customer projects.
• Proficient in creating technical reports and presentation materials for leadership and customers.
• Willingness to travel to customer fabs and participate in certification programs.

Aufgaben

• Provide remote and on-site technical support via phone, email, and field visits.
• Troubleshoot issues, analyze root causes, and implement corrective actions.
• Document best practices and contribute to knowledge management systems.
• Support customer evaluations, product demonstrations, and beta testing.

Kenntnisse

Troubleshooting

Documentation

Cross-functional

Customer support

Field service

Data analysis

Jobbeschreibung

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

• Support customers and field teams in troubleshooting and resolving technical challenges on KLA products, helping to ensure high system performance and customer satisfaction.
• Collaborate with experienced engineers to analyze issues, identify solutions, and contribute to continuous product improvements.
• Create and maintain technical documentation, best practices, and knowledge articles that help teams worldwide work more efficiently.
• Participate in customer evaluations, product demonstrations, beta testing, and new technology introductions, gaining exposure to cutting-edge semiconductor solutions.
• Lead or contribute to small technical projects and cross-functional initiatives that drive operational and product excellence.
• Work closely with Customer Support Engineers and Product Support teams to investigate complex technical issues and develop effective action plans.
• Provide remote and on-site technical support through phone, email, and field activities, supporting customers across different regions.
• Assist with data analysis, reporting, and technical presentations to support business and engineering decisions.
• Help improve internal knowledge management systems by identifying opportunities to enhance documentation, processes, and support tools.
• Develop your technical expertise through structured training, hands-on experience, and certification programs, including opportunities to support customer-facing activities in the field.

Minimum Qualifications

• Strong technical troubleshooting and problem-solving skills with the ability to diagnose, analyze, and resolve complex equipment and product issues in both field and customer environments.
• Experience with technical documentation and knowledge management, including creating Best Known Methods (BKMs), maintaining knowledge databases, and documenting corrective actions and process improvements.
• Ability to collaborate effectively with cross-functional teams, including Field Service Engineers, Customer Support Engineers, and Product Support teams to support escalations, service alerts, evaluations, and customer projects.
• Project and customer support mindset, with the capability to lead small projects, support beta testing and evaluations, prepare technical reports, and contribute to action plans for product improvements.
• Willingness to work in customer fabs and travel as needed, combined with a strong commitment to continuous learning and product certification.

The role includes hands-on field support, on-the-job training, and approximately 20-40% time in the fab environment.

Why you should work for KLA

Joining KLA means becoming part of a global technology leader in the semiconductor industry, in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies.

We offer a supportive environment where your growth, well-being, and contributions truly matter.

Your benefits at a glance

• Dynamic and future-oriented industry at the forefront of technological innovation.
• Collaborative and supportive team.
• Access to extensive onboarding and continuous development oppo