Technical Support Advisor with German - Relocation in Barcelona

Grow-Talent.com; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading multinational technology BPO business is seeking a Technical Support Advisor with German for an on-site role in Barcelona. Candidates should have a bilingual level of German and advanced English, along with experience in first or second level IT support. The position offers an excellent remuneration package, full training, and opportunities for career development within a dynamic team. Join us to elevate your professional path in a creative and friendly atmosphere.

Leistungen

Excellent remuneration package

Full paid training

Career development programs

Specialized courses

Dynamic team atmosphere

Guidance and tools for potential

Work schedule: Monday to Sunday

Qualifikationen

• Proficient or bilingual level of German and advanced English.
• Experience in 1st or 2nd level IT support, ideally in a large company environment.
• Good IT knowledge, especially of Windows 10, Office 365 and MS Teams.
• Analytical approach to complex issues.
• Experience in ITSM ticket systems (ideally in ServiceNow).
• Knowledge of processes according to ITIL V4 is good to have.
• High customer and service orientation.
• Reliable and systematic way of working.
• Willingness to learn and develop technical and soft skills.
• High motivation and willingness to work in a global team.

Aufgaben

• Provide 1st level IT support to client employees via phone, mail, and chat.
• Provide support to clients' employees in operating user systems and peripheral devices.
• Perform root cause analysis and troubleshooting via phone and/or remote access.
• Monitor IT requests and issues in the clients' ITSM system.
• Be accessible and provide a first resolution rate using internal knowledge databases.
• Cooperate with 2nd level service organizations and external service providers.

Jobbeschreibung

Technical Support Advisor with German - Relocation in Barcelona

Job Openings Technical Support Advisor with German - Relocation in Barcelona

About the job Technical Support Advisor with German - Relocation in Barcelona

Grow-Talent.com is working with a leading multinational technology BPO business which is looking to recruit a German-speaking Technical Support Advisor in Barcelona.

Position: Technical Support Advisor with German

Location: Barcelona, Spain (on-site)

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal
• Provide support to clients employees in the operation of user systems and peripheral devices
• Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the clients ITSM system including their categorization and prioritization of IT issues and requests
• Be accessible and provide a first resolution rate by using internal knowledge databases
• Cooperate with clients 2nd level service organizations and external service providers.

REQUIREMENTS:

• Have a proficient or bilingual level of German and advanced English
• Experience in 1st or 2nd level IT support, ideally in a large company environment
• Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software
• Have an analytical approach to complex issues
• Have experience in ITSM ticket systems (ideally in ServiceNow)
• Knowledge of processes according to ITIL V4 good to have
• Have high customer and service orientation and high sense of responsibility
• Have a reliable and systematic way of working
• Are willing to learn and develop technical and soft skills
• Have high motivation and willingness to work in a global team.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
• Dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Work schedule: Monday to Sunday from 09 AM - 06 PM (39 hours a week)