Technical Sales Support Benelux

Metso; Düsseldorf; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading industrial company is looking for a Technical Sales Support & Customer Service Specialist to join their team. This role is focused on supporting sales and customers in the Benelux region, with responsibilities ranging from relationship management to technical support and order processing in SAP. The position offers flexible working arrangements and a chance to contribute to sustainable business growth. Ideal candidates will have strong sales support and customer service skills, with technical expertise preferred.

Aufgaben

• Deliver profitable business growth from allocated territory.
• Create relationships with customer site personnel.
• Conduct customer satisfaction surveys and ensure continuous improvement.
• Maintain information of Metso installed base.
• Support Accounts Receivable and payment collections.
• Provide on-site technical support as needed.
• Process orders in SAP and CRM.
• Handle technical and commercial inquiries and complaints.
• Communicate with factories and customers.
• Plan and process service orders for technicians.
• Update CRM with client information and opportunities.

Kenntnisse

Sales support

Customer service

Technical expertise

CRM management

SAP knowledge

Tools

SAP

CRM System

Jobbeschreibung

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date : 01 / 31 / 2026

Technical Sales Support & Customer Service Specialist

We are seeking a Technical Sales Support & Customer Service Specialist Benelux to join our Sales & Service team. You will be responsible for supporting our local sales team and customers with high focus on spare and wear parts as well on capital investments, mainly for our dewatering, hydrometallurgy, pump and cyclones business.

This position will be in the Netherlands or Belgium, whatever suits best, but we are happy to offer flexible working arrangements, including hybrid options. It involves limited amount of travelling in Benelux to visit our clients and support with your technical expertise.

Responsible Region : Netherlands, Belgium, Luxemburg

Office Location : Belgium or Netherlands

Reports to : Manager Sales, Benelux

• Responsible to deliver profitable business growth from allocated territory and sites for all Metso products.
• Responsibility to create relationships with the people at customer site and share those with the organization, connecting key interfaces.
• Orchestrates Customer satisfaction surveys and closed loop activities and ensures continuous improvement activities.
• Maintains and shares information of Metso installed base.
• Supports Accounts Receivable and payment collections.
• Execute technical support on site for allocated sites whenever needed.
• Order entry and processing in the SAP system as well as in our CRM System.
• Complete order processing, including quote creation and follow-up, as well as invoicing and follow-up.
• Technical and commercial handling of inquiries and complaints.
• Communication with factories and customers.
• Planning and commercial processing of service orders for our technicians.
• Support sales in keeping our CRM System permanently up to date, with information about opportunities, potential, clients contact details and install base.