Technical Project Manager Data Center (Remote)

RM Staffing B.V.; Stutensee; Hybrid; EUR 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Homeoffice

Zusammenfassung

SAP in Germany is seeking a datacenter operations manager to own client accounts and oversee technical delivery across hardware, cabling, and remote hands. You will coordinate with vendors and internal teams to ensure a smooth project lifecycle.

In this hands-on role, you will manage tickets, budgets, and small teams, while maintaining clear client communication and dashboards for progress tracking.

Qualifikationen

• 3+ years of experience in datacenter operations or related IT infrastructure.
• Direct client-facing experience in a technical role.
• Hands-on familiarity with server hardware, cabling, power, and cooling.
• Proficiency with ITSM tools: Jira, ServiceNow, Zendesk.
• Experience owning project budgets, SOWs, and vendor orders.
• Ability to lead and develop a small technical team.
• Strong written and verbal communication skills.

Aufgaben

• Act as the primary technical contact for assigned client accounts through the project lifecycle.
• Lead onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and internal tickets.
• Manage SLAs, report delivery status, and handle escalations directly.
• Own the full ticket lifecycle in Jira or ServiceNow with clear documentation.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Coordinate with vendors on procurement, lead times, and RMA logistics.
• Oversee on-site and remote-hands work including server racks and cabling.
• Ensure safety and change-management practices in the datacenter.
• Manage a small technical team; set priorities and run staffing plans.

Kenntnisse

Datacenter ops experience

Direct client-facing experience

Server hardware & cabling

ITSM tooling (Jira/ServiceNow)

Budget ownership & SOWs

Leadership of small team

Strong communication

Tools

Jira

ServiceNow

Zendesk

Jobbeschreibung

Eggenstein-Leopoldshafen, Germany.

Homeoffice

At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you.We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to h...

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question

Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture

Tickets get lost between technical and commercial teams — this role closes that gap

We are scaling and need a manager who can build process while staying hands-on with clients

Key Responsibilities

Client Ownership

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
• Lead client onboarding, scoping calls, and technical review meetings
• Translate client requirements into actionable work orders and internal tickets
• Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
• Build long-term relationships that reduce churn and increase account expansion

Project & Ticket Management

• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
• Create, assign, prioritize, and close tickets with clear documentation at every stage
• Track multi-workstream projects across planning, procurement, deployment, and sign-off
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward
• Maintain a live project dashboard that clients and internal stakeholders can rely on

Datacenter & Technical Operations

• Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
• Review and validate work orders for technical accuracy before client-facing delivery
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
• Ensure adherence to datacenter safety, change management, and access protocols
• Provide technical guidance to junior technicians and contractors on-site

Budget & Commercial Oversight

• Track project budgets, flag overruns, and submit change orders when scope shifts
• Review vendor invoices and validate against approved work orders
• Assist in preparing quotes and SOWs for new client engagements
• Maintain procurement records and ensure contract compliance for hardware and services

Team Management

• Manage a team of technicians and/or project coordinators remotely that work onsite.
• Set weekly priorities, conduct 1:1s, and run shift/resource planning
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
• Identify skill gaps and work with leadership on training and hiring plans

Required Qualifications

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
• Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
• Hands‑on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
• Experience owning project budgets, SOWs, or vendor purchase orders
• Proven ability to manage and develop a small technical team
• Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time

Preferred Qualifications

• Experience in a managed services, colocation, or cloud infrastructure environment
• Familiarity with DCIM tools, asset management systems, or CMDB platforms
• Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
• Exposure to ITIL practices or formal change management processes