Technical Product Support Engineer III - Implant

Applied Materials, Inc.; Dresden; On-site; EUR 70,000 - 97,000; Full time

Benefits offered by this job

Bonus program

Stock awards

Job summary

Applied Materials, Inc. in Dresden seeks a Technical Support Specialist for a senior role supporting customer sites and field engineers. You will act as escalation focal point, install, calibrate, and test hardware/software, review ECOs, and present system performance data including MTBF and availability.

Travel up to 50% and collaboration with engineering, services and customers to drive improvements. A strong background in semiconductor equipment support and cross-functional communication is

Qualifications

• Experience providing technical support for complex equipment or software.
• Strong problem solving and diagnostic skills with a customer-focused mindset.
• Ability to communicate clearly with field engineers, technicians and customers.

Responsibilities

• Own all technical support aspects at a specific customer: escalations, fleet performance, installations and upgrades.
• Serve as intermediary between customer and Division, providing documentation to field personnel.
• Provide Alpha/Beta Site support for installation, operation, calibration, service, and testing of new hardware or software.
• Review ECOs to ensure data supports fixes and communicate with the field.

Skills

Technical support

Customer communication

Problem solving

Cross-functional collaboration

Data analysis

Job description

Who We AreApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.What We OfferSalary:€70.400,00 - €96.800,00Location:Dresden,DEU, Grenoble,FRA, Leixlip,IRL, Nijmegen,NLD, Villach,AUTYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .Key ResponsibilitiesResponsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering toolProvides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.Functional KnowledgeDemonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplinesBusiness ExpertiseHas knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the marketLeadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirementsProblem SolvingSolves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of informationImpactImpacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policiesInterpersonal SkillsExplains difficult or sensitive information; works to build consensusAdditional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:Yes, 50% of the TimeRelocation Eligible:NoThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.