Technical Expert Level 3 AutoStore (m/f/d)

DE1 Kardex Germany GmbH; Bellheim; On-site; EUR 75,000 - 100,000; Full time

Benefits offered by this job

Company car

Job summary

Kardex AutoStore seeks a technically skilled expert to support AutoStore systems across the DACH region. You will participate in specification phases, improve processes, and assist project managers during installations.

The role involves commissioning IT systems/hardware, configuring components, and training operators. Travel to customer sites and coordination with service teams are expected.

Qualifications

• Proven ability to communicate clearly with technicians and customers.
• Fluent English with strong German language skills are required.
• Willingness to travel across the DACH region and occasionally EMEA.
• Experience in site or project management of automation systems is preferred.

Responsibilities

• Provide 3rd-level technical support for AutoStore systems on site and remotely.
• Train local technicians in maintenance, software updates and troubleshooting.
• Assist with installation, commissioning, configuration, and testing of AutoStore systems; ensure go-live success.

Skills

Communication skills

Fluent English

German language skills

Travel willingness

Education

Electrotechnical training

Tools

AutoCAD

MS Office

Job description

Kardex AutoStore is a global leader in high-speed Automatic Storage and Retrieval Systems (ASRS)-boosting storage capacity by up to four times. Trusted worldwide, our cutting-edge technology strengthens Kardex’s portfolio of advanced intralogistics solutions, helping businesses achieve smarter, faster, and more efficient order fulfillment.

We are searching for our talent pool Technical Experts Level 3 for our Autostore business unit in the DACH region. Planned hiring is in Q2 2026. The Technical Expert is highly motivated to work in a startup environment and is open for a wide range of tasks to support the growth of the overall team. He will participate and support in specification phases, improve Kardex processes and templates, participate in defining strategies for realization, do the commissioning of IT systems/hardware and the AutoStore and support the Project Manager during the installation. The Technical Expert as technician supports the AutoStore systems at the customer's site if needed. He configures the individual components and supervises the initial storage of the containers. He trains the service personnel as well as the customer's operators. He is available to the customer or the service people if support is needed.

Your tasks

Provide 3rd-level technical support for local service technicians on AutoStore systems, both on site and remotely, including troubleshooting and fault resolution. Train local technicians in maintenance, software updates, troubleshooting methods, and effective use of the AS-CRM, while maintaining and updating training manuals. Support the installation, commissioning, configuration, and testing of AutoStore systems to ensure on-time, to-specification project delivery. Conduct go-live activities, performance and acceptance tests, and deliver customer training for operators and service personnel. Assist customers and service teams in analysing and resolving system malfunctions, while ensuring a clean, safe work environment and supporting the start-up of the new organisation.

Your profile

Completed training in an electrotechnical profession (e.g., electrician, mechatronics technician), with knowledge of safety regulations would be preferred; AutoStore/PLC experience are advantageous. Profund professional experience in site or project management of automation systems, with a track record of successfully delivered projects. Strong communication skills with fluent English and solid language skills in German as well as the ability to work effectively in construction-like project environments. Competence in using AutoCAD, MS Office and similar software tools to support technical and project-related tasks. Willingness to travel as required for project and customer support activities across mainly the DACH region and from time to time EMEA.

What we offer

Joining Kardex AutoStore means becoming part of a global leader in technology and innovation. We offer a competitive rewards package and plenty of opportunities to grow your skills and advance your career. For this role we provide a company car, also for private usage. As our presence expands, so will your opportunities for professional development and long-term influence. Ready to shape the future with us? Working with Kardex Automated storage solutions are high-tech. The basis for this is our genuine high-quality work from our own production sites, the skills of our specialists in planning, production, and assembly, as well as the innovative spirit of our engineers from research and development. For years, we have been developing solutions in the areas of Industry 4.0 and digitalization to offer our customers an excellent all-around service.