Technical Customer Support Engineer (m / f / d)

Aves Reality; München; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

An innovative startup in Munich is looking for a skilled Technical Customer Support Specialist to assist B2B customers with our AVES Launcher product. You will be the first point of contact for customer inquiries, diagnose technical issues, and collaborate with the product team. Candidates should have solid experience in technical support or software engineering, as well as strong debugging skills in C++ and Python. This role offers opportunities for personal and professional growth within a supportive team culture.

Leistungen

Supportive team culture

Continuous personal and professional growth

Startup mentality with long-term prospects

Qualifikationen

• 2+ years in technical customer support, DevOps or software engineering.
• Familiar with 3D file formats, GIS workflows, and 3D software.
• Experience using ticketing systems and ability to read logs.

Aufgaben

• Be the first point of contact for B2B customers on AVES Launcher topics.
• Diagnose and resolve technical issues based on customer feedback.
• Work closely with Product and Engineering teams.

Kenntnisse

Technical customer support experience

Debugging skills

Solid knowledge of C++

Solid knowledge of Python

Excellent communication skills in English

Excellent communication skills in German

Tools

Jira

ClickUp

GitHub Issues

Jobbeschreibung

Your mission

Enable customer success with our core product “AVES Launcher”

• Be the first point of contact for our B2B customers and partners on all “AVES Launcher” topics - from installation and workflow questions to data import / export and advanced troubleshooting.
• Diagnose, reproduce and resolve technical issues based on customer feedback; write small bug-fix patches in Python or C++ to unblock customers, or work with Engineering on deeper fixes.
• Work closely with Product and Engineering to prioritize bugs and verify feature requests.
• Maintain and expand our knowledge base, how-to guides and video tutorials; provide structured feedback for continuous product & UX improvements.

Your profile

• 2+ years in technical customer support, DevOps or software engineering - ideally supporting graphics, geospatial, gaming or SaaS products.
• Solid debugging skills and good knowledge of C++ and Python (required)
• Familiarity with 3D file formats and conversions, GIS workflows (e.g. "QGIS"), and 3D software (e.g. "Unreal", "Blender").
• Experience in using ticketing systems (e.g. "Jira", "ClickUp", "GitHub Issues") and ability to read logs.
• Excellent communication in English and German with empathetic approach to resolving customer problems.

Why us?

• Open and supportive team culture, regular feedback loops, and a motivated team that shares a result driven and success-celebrating spirit.
• Continuous personal and professional growth through new challenges and responsibility from day one.
• Startup mentality with long-term prospects : Direct opportunities to contribute and actively shape our company and product – your work will make an impact!

About us

Join AVES Reality where we are building a revolutionary technology to create real-time, interactive 3D digital twins of the Earth. Our investor-backed team includes experts in robotics, AI, systems engineering and automotive technology. We are looking for talented individuals to join our early-stage startup. If you are passionate about innovation, get on board. Let's build something great together!