Technical Customer Success Manager – AI, Process Automation

Jobtailor; Münster; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Jobtailor seeks a client-focused professional to drive process analysis and implement low-code automation. You will translate customer requirements into clear technical specs for the tech team and collaborate with product and development teams to ensure successful outcomes.

This role emphasizes strong German communication, structured workshop facilitation, and independent, organized work style to deliver practical automation solutions for clients at various organizational levels.

Qualifikationen

• Excellent written and spoken German
• Enjoy working with people and communicating in a solution-oriented manner
• Strong understanding of processes and workflows
• Ability to explain technical concepts clearly
• Independent, well-organized working style
• Understanding of software and system logic
• Experience with, or strong interest in, low-code and automation tools
• Ability to implement simple technical solutions independently

Aufgaben

• Primary point of contact for our clients after project kickoff
• Analyze customer processes and derive practical automation approaches
• Conduct and facilitate strategy and process workshops
• Translate customer requirements into clear technical specifications for the tech team
• Operational implementation of low-code and automation solutions
• Close collaboration with the product and development teams
• Provide structured customer feedback to support software/product development
• Engage with clients at project-owner and executive levels

Kenntnisse

German language

Communication

Process analysis

Explain concepts clearly

Independent working

Software and system logic

Low-code automation

Simple technical solutions

Tools

Low-Code Platforms

Automation Solutions

Jobbeschreibung

Responsibilities

• Primary point of contact for our clients after project kickoff
• Analyze customer processes and derive practical automation approaches
• Conduct and facilitate strategy and process workshops
• Translate customer requirements into clear technical specifications for the tech team
• Operational implementation of low-code and automation solutions
• Close collaboration with the product and development teams
• Provide structured customer feedback to support software/product development
• Engage with clients at project-owner and executive levels

Requirements

• Excellent written and spoken German
• Enjoy working with people and communicating in a solution-oriented manner
• Strong understanding of processes and workflows
• Ability to explain technical concepts clearly
• Independent, well-organized working style
• Understanding of software and system logic
• Experience with, or strong interest in, low-code and automation tools
• Ability to implement simple technical solutions independently

Core Competencies

Demonstrates expertise in client engagement and process analysis, with a strong focus on implementing low-code and automation solutions. Proficient in translating customer requirements into technical specifications while fostering collaboration between clients and development teams.

Tools & Technologies

• Low-Code Platforms
• Automation Solutions