Technical Customer Success Manager (AI Manufacturing Enterprise)

Deltia; Berlin; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Employee Share Options Program

Urban Sports club

Quarterly team retreats

Job summary

Almetra seeks a customer-facing account manager to bridge Sales and Customer Impact in manufacturing AI software. You will own a portfolio of accounts, translate needs into actions, and keep multiple projects moving from onboarding to renewal.

You’ll work hands-on with plant teams and executives, travel to customer sites, and expand the relationship through value delivery. Fluency in English is required; German is a strong plus. Be part of an ethical AI culture and collaborative team.

Qualifications

• 5+ years in a technical customer-facing role in manufacturing or industrial software.
• Ability to hold discussions with plant managers and engineers.
• Commercial awareness and collaboration with Sales.
• Maintain a big-picture view of multiple accounts while diving into details.
• Fluent English; willingness to travel; German is a strong plus.

Responsibilities

• Be the main point of contact for a portfolio of manufacturing accounts with a clear view of needs and trajectory.
• Connect Sales and Customer Impact across the account lifecycle from handover to renewal and expansion.
• Translate customer goals into clear priorities for Customer Impact and opportunities for Sales.
• Step in hands-on where it matters, from technical discussions with plant teams to unblocking rollouts.
• Spot patterns across customers and bring them to Product, Engineering and leadership.

Skills

Technical customer-facing

Manufacturing software

Commercial awareness

Big-picture thinking

Fluent English

Willing to travel

German a plus

Job description

Almetra builds AI computer vision for manufacturing, running on real production lines at customer sites. Our Sales team wins new customers, and our Customer Impact team turns our data into improvement plans on the shop floor. This role connects the two.

You sit in the middle. You know what each customer really needs, make sure Sales and Customer Impact are working toward the same outcome, and keep the account moving forward. You are hands-on enough to step into a technical conversation on site, and you keep the overview across accounts so we see patterns early, not one customer at a time.

What you’ll own

• Be the main point of contact for a portfolio of manufacturing accounts, with a clear view of what each customer really needs and where they are heading

• Connect Sales and Customer Impact across the account lifecycle, from handover after signing through to renewal and expansion

• Translate customer goals into clear priorities for Customer Impact, and customer signals into opportunities for Sales

• Step in hands-on where it matters, from technical discussions with plant teams to unblocking a stuck rollout

• Spot patterns across customers and bring them to Product, Engineering and leadership

What you bring

• 5+ years in a technical customer-facing role such as solutions engineering, sales engineering or technical account management, ideally in manufacturing or industrial software

• Enough manufacturing and technical understanding to hold your own with plant managers and engineers

• Commercial awareness: you understand how accounts grow and work naturally alongside Sales

• The ability to keep the big picture across many accounts while still diving into the details when needed

• Fluent English and willingness to travel to customer sites; German is a strong plus

What we offer

Employee Share Options Program for all permanent employees*

An increasing benefits list: currently includes Urban Sports club and quarterly team retreats.

Be on the forefront in defining what artificial intelligence means in manufacturing

Gain hands-on experience in working in an AI-first software company

Supportive and inclusive culture that values diversity and promotes the advancement of underrepresented groups within the company

Collaborate with a diverse (currently more than 10 nationalities) and talented team, working on cutting-edge projects with real-world impact

Network with professionals and leaders in the field, opening doors to potential future career opportunities

We have a very flat hierarchy, open 360 feedback, and flexible working hours

Ethics: We are committed to developing ethical AI softwareDon't meet all the requirements?

Almetra is committed to creating a workplace that is diverse, fair, and inclusive. We encourage candidates from all backgrounds, even if they do not meet every qualification, to submit their application. We firmly believe that having a team with diverse perspectives only strengthens our company and drives innovation. Our commitment also extends to providing an accessible environment for everyone, including those with disabilities. Please let us know if you require any accommodations during the application process or while working with us, and we will do our best to support you.

*Only full-time, permanent roles are eligible for stock options. Part-time roles, contract roles, work-student, internships and freelance roles are not eligible for stock options.