Technical Application Scientist (m/f/d) - Sequencing

Thermo Fisher Scientific GmbH; Darmstadt; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Healthcare

Annual incentive plan

Employee benefits

Career development

Zusammenfassung

Thermo Fisher Scientific GmbH is seeking a Technical Application Specialist (m/f/d) in Sequencing based in Darmstadt. You will provide expert technical support to researchers and clinicians, troubleshoot complex inquiries, and collaborate with global teams to enable scientific breakthroughs.

You will engage with customers, share knowledge through training, and contribute to continuous improvement initiatives.

Qualifikationen

• Master's degree in Biology, Biotechnology or related scientific field.
• Minimum 2 years of hands-on lab experience in sequencing tech, capillary electrophoresis and/or NGS.
• Fluent English; Italian or French also valued.

Aufgaben

• Provide expert technical support to researchers and clinicians.
• Engage with customers to troubleshoot, train, and resolve inquiries.
• Coordinate with internal teams to handle complex issues and ensure CRM records are accurate.
• Contribute to continuous improvement projects and day-to-day activity.

Kenntnisse

Verbal and written communication

Customer support

Problem solving

Analytical thinking

Multi-language: English plus Italian/F

Ausbildung

Master's degree in Biology/ Biotechnology or related

Jobbeschreibung

Work Schedule Standard (Mon-Fri)

Environmental Conditions Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Life Sciences Solutions supports customers with a wide range of products, services, and digital solutions across genetic testing, genomic analysis, proteomics, cell biology, precision medicine, and drug discovery. Our technologies are also applied in human identification, forensics, and advanced therapies such as CAR-T cell therapy, enabling scientific breakthroughs and improving global health.

The Genetic Sciences teams are at the forefront of genomic discoveries, enabling innovation through advanced genetic analysis technologies, workflows, and services across cancer research, molecular diagnostics, human identification, agrigenomics, and more.

Technical Application Specialist (m/f/d) Sequencing

Location: Darmstadt

Discover Impactful Work

Are you passionate about making a difference within the Life Science segment and looking for a role that combines science, training, troubleshooting, and close customer interaction? Join us at Thermo Fisher Scientific as a Technical Application Specialist, where you'll provide expert technical support.

A Day in the Life:

In this role, you'll engage with researchers and clinicians, helping them advance critical work in areas like cancer research, diagnostics, and environmental protection. As part of an international team, you'll collaborate to solve complex scientific challenges. Your scientific expertise and customer service skills will help our customers make breakthrough discoveries while ensuring their optimal use of our innovative technologies. This role offers extensive training, professional development opportunities, and the chance to stay at the forefront of scientific advancement.

What to expect:

• Respond to customer emails and phone calls, providing technical support and guidance
• Coordinate with other teams to resolve complex customer inquiries
• Manage customer complaints through investigation, resolution, and follow-up
• Ensure CRM records and processes comply with applicable requirements
• Contribute to continuous improvement projects
• Support the team’s day-to-day operational activities

Keys to Success:

Education

Master Degree in Biology, Biotechnology or other scientific subjects with minimum 2 years of hands-on laboratory experience in Sequencing technology, Capillary Electrophoresis and/or NGS. qPCR, Microarray and human identification HID experience is a plus

Experience

Minimum 2 years of hands-on laboratory experience in Sequencing technology, Capillary Electrophoresis and/or NGS. qPCR, Microarray and human identification HID experience is a plus

Knowledge, Skills, Abilities

• Excellent verbal and written communication skills for technical support delivery
• Proven ability to quickly learn complex scientific/technical information
• Strong problem-solving and analytical capabilities
• Fluent English and Italian or French required. Additional language skills highly valued
• Customer service mindset with ability to explain complex concepts clearly
• Excellent organizational skills and ability to manage multiple priorities
• Ability to work both independently and collaboratively in a team environment
• May require up to 10% travel for training
• Flexibility to support global customer base

Benefits:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of , color, religion, _ , orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.