Technical Account Manager - Senior Care (m/f/d)

Voize; Deutschland; Hybrid; EUR 85.000 - 115.000; Vollzeit

Benefits dieser Stelle

Stock options

30 vacation days

Germany Transport Ticket

Urban Sports Club

Learning platforms access

Zusammenfassung

Voize is seeking a Technical Account Manager - Senior Care to own the technical relationship with 12-15 care groups, understand their EHR setups, and support from go-live through releases. You will ensure Voize runs reliably across facilities and be measured by trust and long-term outcomes.

You bring hands-on knowledge of integrations, APIs, logs, networks, and MDM setups, plus excellent communication across technical and executive audiences. Based in Germany, travel to sites may be required.

Qualifikationen

• Several years of experience in technical account management or related roles in B2B SaaS/health tech.
• Hands-on knowledge of integrations, APIs, logs, networks, and MDM setups.
• Strong communication skills with technical and executive audiences; fluent German and good English.

Aufgaben

• Own the technical relationship with a portfolio of 12 to 15 care groups, understanding EHR setup and stakeholders.
• Maintain a technical account plan covering integration landscape, changes, risks, and requirements.
• Lead release pre-briefings and technical reviews; communicate impact to customers.
• Monitor issues with Technical Support; provide account context to accelerate resolution.
• Identify recurring themes and feedback for Product and Engineering.

Kenntnisse

Technical account management

Solutions engineering

Technical support

Implementation

B2B SaaS

Health tech

Tools

APIs

Logs

Networks

MDM

Device management

Jobbeschreibung

WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

YOUR MISSION: BE THE TECHNICAL PARTNER OUR LARGEST CARE GROUPS TRUST

As Technical Account Manager - Senior Care, you will own the technical relationship with 10 to 15 of our largest care groups. You will understand their systems, configurations, and stakeholders, and support them from go-live through releases and renewals; ensuring voize runs reliably across every facility. Your success will be measured by trust, retention, and long-term customer outcomes.

YOUR DAILY BUSINESS - NO TWO DAYS ARE ALIKE

• Own the technical relationship with a portfolio of 12 to 15 care groups, building a deep understanding of their EHR setup, infrastructure, open topics, and key stakeholders
• Maintain a technical account plan for every customer, covering their integration landscape, planned changes, open risks, and requirements for upcoming rollout waves
• Lead release pre-briefings and technical reviews, helping customers understand the impact before changes affect their operations
• Stay close to every issue across your accounts: Technical Support manages the queue, while you manage the relationship and provide the account context needed to accelerate resolution
• Identify recurring themes across customers and turn them into actionable feedback for Product and Engineering

YOUR SKILLSET - WHAT YOU BRING TO THE TABLE

• Several years of experience in technical account management, solutions engineering, technical support, or implementation, ideally in B2B SaaS or health tech
• Hands-on technical knowledge of integrations, APIs, logs, networks, and device or MDM setups, with the ability to isolate issues across interconnected systems
• Great communication skills across technical and executive audiences, from discussing an interface with an IT lead to aligning on a rollout with senior management
• A structured, calm approach to managing multiple customers and open topics simultaneously, supported by data that demonstrates progress and impact
• Professional German and comfortable English, based in Germany, and willingness to occasionally travel to customer sites when a rollout or escalation requires on-site support; experience with care documentation systems such is a plus

GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
• Become a co-creator of our success with stock options
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
• You decide when you work best, that means flexible working hours and a good hybrid set-up.

voize welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply.

We’re excited to hear from you!