Technical Account Manager, OpenShift

Segment (Twilio); Deutschland; Vor Ort; EUR 92.980 - 148.664; Vollzeit

Benefits dieser Stelle

Comprehensive medical, dental, and vision coverage

Flexible Spending Account

Retirement 401(k) with employer match

Zusammenfassung

Red Hat is seeking an experienced OpenShift Technical Account Manager to support enterprise customers by providing architectural guidance for cloud application solutions. This role focuses on customer engagement and requires skills in enterprise cloud solutions and outstanding communication. Candidates should have more than 5 years of IT experience.

The position also offers comprehensive benefits including medical, dental, retirement plans, and paid leave, while requiring visits to regional customers. This is a critical role directly impacting customer satisfaction and loyalty.

Qualifikationen

• 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization.
• Strong desire to transition knowledge to Kubernetes-native virtualization.
• Ability to manage multiple issues and projects with shifting priorities and timelines.

Aufgaben

• Support enterprise customers implementing cloud application solutions.
• Collaborate with engineering, R&D, product management and technical support teams.
• Travel occasionally to visit regional customers.

Kenntnisse

Expertise with enterprise cloud solutions

Hands-on experience with OpenShift Virtualization

Outstanding written and verbal communication

Ausbildung

Bachelor's degree in a technology-related discipline

Tools

Kubernetes

Ansible

Git

Jobbeschreibung

Red Hat's Public Sector Technical Services team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in the Public Sector Organization. In this role, you will work with key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform and OpenShift Virtualization to meet their business needs. This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat Engineering and Technical Support teams. As an OpenShift Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, guiding modern application and virtual machine (VM) modernization strategies, facilitating collaboration with other vendors, and advocating on their behalf. The role will be located within the U.S.

What you will do:

• Support enterprise customers implementing automated, containerized cloud application platform solutions and modernized virtual machine workloads.
• Learn new technologies quickly, including topics such as container orchestration, virtualization on Kubernetes (KubeVirt), container registries, container build strategies, and microservices on container platforms.
• Perform technical reviews and share knowledge to proactively identify and prevent issues.
• Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat.
• Collaborate with the engineering, R&D, product management, and technical support teams.
• Create documentation regarding customer issues and technical details on how to resolve them.
• Manage and grow customer relationships by delivering attentive, relationship-based support.
• Travel occasionally to visit regional customers.

What you will bring:

• 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization.
• Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and exposure to cloud management (Red Hat ACM), and IT automation (Ansible by Red Hat).
• Hands‑on experience or deep technical familiarity with OpenShift Virtualization (KubeVirt) or traditional hypervisors (e.g., VMware vSphere, Red Hat Virtualization/RHV, KVM) with a strong desire to transition that knowledge to Kubernetes‑native virtualization.
• Competent comprehension of enterprise architecture and strategic business drivers.
• Direct experience with a variety of hardware and software vendors.
• Ability to manage multiple issues and projects with shifting priorities and timelines.
• Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely.
• Ability to travel for customer visits and events within the region.
• Red Hat’s Public Sector team delivers our Confirmed Stateside Support offering so living within the United States and being a U.S. Citizen is required.

Nice to have:

• Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering.
• Experience migrating legacy virtual machines to a Kubernetes-hosted environment (e.g., using Migration Toolkit for Virtualization).
• Experience working in DevOps environments.
• Software engineering background; experience with RPM-based Linux and Java technologies.
• Experience deploying applications in cloud environments.
• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts.
• Familiarity with source code management tools like Git or SVN.
• Prior experience in a technical leadership or mentorship role.
• Security Clearance.
• Experience in the public sector.

The salary range for this position is $106,100.00 – $169,640.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account – healthcare and dependent care
• Health Savings Account – high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Disability Accommodation

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [e-mail]. General inquiries, such as those regarding the status of a job application, will not receive a reply.