Technical Account Manager - Hospital (m/f/d)

Meyandy LLC; Berlin; Hybrid; EUR 65.000 - 100.000; Vollzeit

Benefits dieser Stelle

30 vacation days

Germany Transport Ticket

Stock options

Zusammenfassung

voize is seeking a Technical Account Manager - Hospital to own the technical relationship with a portfolio of hospital customers. You will understand HIS/KIS setups, deployments, and clinical workflows, guiding integrations and rollout readiness across sites.

You will lead technical reviews, keep a detailed account plan, and translate feedback into product improvements, while coordinating with support and customer teams.

Qualifikationen

• Extensive experience in technical account management within B2B SaaS or health tech.
• Strong hands-on knowledge of integrations, APIs and security considerations.
• Familiarity with hospital IT environments and interoperability standards is a plus.

Aufgaben

• Own the technical relationship with a portfolio of hospital customers.
• Maintain a technical account plan covering integrations and deployment architecture.
• Lead release pre-briefings and technical reviews with stakeholders.
• Coordinate with Technical Support and provide context for faster resolutions.
• Identify recurring themes and feed back to Product/Engineering.

Kenntnisse

Technical account management

Solutions engineering

APIs & integrations

HL7/FHIR

German & English

Tools

APIs

Logs analysis

Jobbeschreibung

## Why voize? Because we’re more than just a job!At voize, **we believe the greatest gift to frontline workers is time - time to care, connect, and be present.** Today, that time is lost to **busywork and complex systems** that pull them away from what matters most: **people**.**Our vision is to change that by building AI companions** that seamlessly take over digital workflows. We don’t replace humans with technology - **we amplify their impact.**Our mission is backed with **$50M in Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator, and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion** to ease their daily workload.As a dynamic team, we combine first-in-class technology with meaningful social impact. **And now, we’re looking for you to join us on this mission!**## Your Mission: Be the technical partner our hospital customers trustAs **Technical Account Manager - Hospital**, you will own the technical relationship with a portfolio of our strategic hospital customers. You will understand their systems, infrastructure, integrations, and stakeholders, and support them from go-live through releases and renewals; ensuring voize runs reliably across wards, sites, and clinical workflows. Your success will be measured by trust, retention, and long-term customer outcomes.## Your Daily Business - No two days are alike* **Own the technical relationship with a portfolio of hospitals and hospital groups, building a deep understanding of their HIS/KIS setup**, infrastructure, clinical workflows, open topics, and key stakeholders* **Maintain a technical account plan for every customer**, covering integrations, deployment architecture, security requirements, planned changes, open risks, and upcoming rollout waves* **Lead release pre-briefings and technical reviews**, helping customers assess the impact of changes across systems before they affect clinical operations* **Stay close to every issue across your accounts**: Technical Support manages the queue, while you manage the relationship and provide the technical and organizational context needed to accelerate resolution* **Identify recurring themes across hospital customers and turn them into actionable feedback** for Product and Engineering, improving reliability, integrations, and rollout readiness## Your Skillset - What you bring to the table* **Several years of experience in technical account management, solutions engineering, technical support**, or implementation, ideally in B2B SaaS, health tech, or hospital IT* **Hands-on technical knowledge of integrations, APIs, logs, networks, identity and access management**, and device or MDM setups; familiarity with healthcare interoperability standards such as HL7 or FHIR is a plus* G**reat communication skills across technical, clinical, and executive audiences**, from discussing an interface with hospital IT to aligning on a rollout with nursing leadership or senior management* **A structured, calm approach to managing complex organizations**, multiple sites, and open topics simultaneously, supported by data that demonstrates progress and impact* **Professional German and comfortable English, based in Germany, and willingness to occasionally travel** to customer sites when a rollout or escalation requires on-site support; experience with hospital information systems is a plus## Growing together - what you can expect at voize* We are a fast-growing startup, which means you will tackle meaningful challenges, grow quickly, and make a real impact by giving frontline workers more time for people* Become a co-creator of our success with stock options* We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany* Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, U...