Technical Account Manager - DACH

Perk; München; Vor Ort; EUR 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

30 days of annual leave

Gym membership or public transport ticket

Equity in Perk

Parental leave

Paid volunteer hours

Work From Anywhere days

Four-week sabbatical after five years

Relocation support

Zusammenfassung

Perk is seeking a Technical Account Manager (TAM) in Munich to oversee high-value enterprise customer success. In this role, you'll manage relationships and guide customers on platform configuration to meet their objectives.

The ideal candidate has 3-5+ years in technical account management, strong problem-solving skills, and fluency in German and English. You'll enjoy benefits like 30 annual leave days, flexible compensation, and a fully paid sabbatical after five years.

Qualifikationen

• 3-5+ years in technical account management or similar.
• Proven track record managing customer relationships.
• Strong technical aptitude for complex concepts.

Aufgaben

• Establish relationships with customers, acting as point of contact.
• Guide customers through setup and optimisation of the Perk platform.
• Coordinate with Professional Services for major program changes.

Kenntnisse

Technical account management

Customer relationship management

Problem-solving skills

Project management

Fluent in German and English

Ausbildung

Bachelor's degree in a technical field

Tools

REST APIs

SAP

NetSuite

Workday

Jobbeschreibung

About the Role

As a Technical Account Manager (TAM) on the Spend side of Perk, you will serve as the strategic technical backbone for our high-value enterprise customers. The TAM is responsible for understanding the unique needs and objectives of each customer, providing expert guidance on program setup and maintenance and assisting with configuration improvements. This role requires deep technical acumen, exceptional executive communication skills and a commitment to delivering outstanding customer service.

What You'll Do

• Establish and maintain strong, long-lasting relationships with assigned customers. Act as their primary point of contact, ensuring customers have a dedicated resource for all their technical needs.
• Develop and maintain an in-depth understanding of the Perk platform including architecture, configuration options, integrations and product roadmap.
• Guide customers through program setup, configuration and optimisation - helping them adapt the platform with precision and speed to meet their business objectives.
• Where significant program changes are required, scope the work accurately and coordinate with Professional Services or implementation partners, retaining technical oversight throughout.
• Act as an escalation point for complex technical problems, ensuring that customers' concerns are addressed promptly and effectively.
• Provide Account Managers with the technical context needed for renewal and expansion conversations (e.g. adoption data, open technical risks configuration complexity).
• Systematically feed customer product feedback back to Product and Engineering, turning field experience into product input.
• Stay updated on industry trends and best practices to offer proactive recommendations to customers.

What We're Looking For

Must-Haves

• 3-5+ years in a technical account management, solutions engineering, or implementation role at a B2B SaaS company
• Proven track record of successfully managing customer relationships and delivering technical solutions.
• Strong technical aptitude with the ability to quickly grasp complex technical concepts.
• Commercial awareness: you understand how technical health connects to retention and renewal outcomes, even if commercial ownership sits with an Account Manager.
• Problem-solving skills and the ability to think critically under pressure.
• Project management skills to handle multiple accounts and tasks simultaneously in a fast-paced scale-up environment.
• Fluent in German and English — written and verbal, from technical admin to C-suite.

Strong Advantage

• Bachelor's degree in a relevant technical field (e.g., Computer Science, Information Technology, Engineering) or equivalent experience.
• Familiarity with REST APIs, webhooks and SCIM provisioning and ability to explain those concepts to Perk's largest customers.
• Background in Spend management, AP automation, ERP systems (SAP, NetSuite, Workday) or Finance operations.
• Experience in a scale-up or post-acquisition environment where processes and roles are still being defined.
• Additional European language (French, Spanish, Dutch) is a plus.

What We Offer

• 30 days of annual leave to rest and recharge, plus all public holidays.
• Your choice of perk: a gym membership (Urban Sports Club) or a BVG public transport ticket.
• Competitive compensation paired with equity in Perk.
• Unforgettable team experiences, including our annual summer party.
• Comprehensive wellbeing support through Spring Health, offering fast access to 12 therapy and 12 coaching sessions for you and your loved ones.
• Flexible compensation options to help your money go further.
• 17 weeks of paid parental leave during your child's first year.
• 16 paid volunteer hours each year to give back to causes you care about.
• Up to 20 "Work From Anywhere" days annually to explore the world while staying connected.
• A fully paid four-week sabbatical after five years with Perk.
• Relocation support to help you move seamlessly into one of our hubs.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.