Technical Account Manager - DACH

Traveltechessentialist; Berlin; Vor Ort; EUR 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

30 days of annual leave

Gym membership or public transport ticket

Equity in Perk

Paid parental leave

Paid volunteer hours

Work From Anywhere days

Paid sabbatical after five years

Relocation support

Zusammenfassung

Traveltechessentialist is looking for a Technical Account Manager in Berlin, Germany. In this role, you will serve as a strategic technical backbone for high-value enterprise customers, ensuring their unique needs are met with expert guidance and support.

The ideal candidate will have 3–5+ years in technical account management at a B2B SaaS company, strong technical aptitude, and fluency in both German and English. This position offers 30 days of annual leave, flexible compensation options, and other great benefits.

Qualifikationen

• 3–5+ years in a technical account management or solutions engineering role.
• Proven track record in managing customer relationships effectively.
• Strong commercial awareness and problem-solving skills.

Aufgaben

• Establish and sustain strong relationships with enterprise customers.
• Guide customers through program setup and technical optimizations.
• Act as a technical escalation point for complex issues.

Kenntnisse

Technical account management

Customer relationship management

Problem-solving

Fluency in German

Fluency in English

Ausbildung

Bachelor’s degree in a relevant technical field

Tools

REST APIs

Webhooks

ERP systems (SAP, NetSuite, Workday)

Jobbeschreibung

About the Role

As a Technical Account Manager (TAM) on the Spend side of Perk, you will serve as the strategic technical backbone for our high-value enterprise customers. The TAM is responsible for understanding the unique needs and objectives of each customer, providing expert guidance on program setup and maintenance and assisting with configuration improvements. This role requires deep technical acumen, exceptional executive communication skills and a commitment to delivering outstanding customer service.

What You’ll Do

• Establish and maintain strong, long-lasting relationships with assigned customers. Act as their primary point of contact, ensuring customers have a dedicated resource for all their technical needs.
• Develop and maintain an in-depth understanding of the Perk platform including architecture, configuration options, integrations and product roadmap.
• Guide customers through program setup, configuration and optimisation – helping them adapt the platform with precision and speed to meet their business objectives.
• Scope significant program changes accurately and coordinate with Professional Services or implementation partners, retaining technical oversight throughout.
• Act as an escalation point for complex technical problems, ensuring that customers’ concerns are addressed promptly and effectively.
• Provide Account Managers with the technical context needed for renewal and expansion conversations (e.g., adoption data, open technical risks, configuration complexity).
• Systematically feed customer product feedback back to Product and Engineering, turning field experience into product input.
• Stay updated on industry trends and best practices to offer proactive recommendations to customers.

Must‑Haves

• 3–5+ years in a technical account management, solutions engineering, or implementation role at a B2B SaaS company.
• Proven track record of successfully managing customer relationships and delivering technical solutions.
• Strong technical aptitude with the ability to quickly grasp complex technical concepts.
• Commercial awareness: you understand how technical health connects to retention and renewal outcomes, even if commercial ownership sits with an Account Manager.
• Problem‑solving skills and the ability to think critically under pressure.
• Project management skills to handle multiple accounts and tasks simultaneously in a fast‑paced scale‑up environment.
• Fluent in German and English – written and verbal, from technical admin to C‑suite.

Strong Advantages

• Bachelor’s degree in a relevant technical field (e.g., Computer Science, Information Technology, Engineering) or equivalent experience.
• Familiarity with REST APIs, webhooks and SCIM provisioning and the ability to explain those concepts to Perk’s largest customers.
• Background in spend management, AP automation, ERP systems (SAP, NetSuite, Workday) or finance operations.
• Experience in a scale‑up or post‑acquisition environment where processes and roles are still being defined.
• Additional European language (French, Spanish, Dutch) is a plus.

What We Offer

• 30 days of annual leave to rest and recharge, plus all public holidays.
• Your choice of perk: a gym membership (Urban Sports Club) or a BVG public transport ticket.
• Competitive compensation paired with equity in Perk.
• Unforgettable team experiences, including our annual summer party.
• Comprehensive wellbeing support through Spring Health, offering fast access to 12 therapy and 12 coaching sessions for you and your loved ones.
• Flexible compensation options to help your money go further.
• 17 weeks of paid parental leave during your child’s first year.
• 16 paid volunteer hours each year to give back to causes you care about.
• Up to 20 “Work From Anywhere” days annually to explore the world while staying connected.
• A fully paid four‑week sabbatical after five years with Perk.
• Relocation support to help you move seamlessly into one of our hubs.