Technical Account Manager Architect

Medium; Deutschland; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading technology firm in Germany is seeking a Technical Account Manager Architect to serve as a strategic technical advisor to enterprise customers. The candidate will be responsible for guiding clients through onboarding, production launches, and complex deployments. Key responsibilities include managing escalations, ensuring client satisfaction, and leading projects while collaborating with product and engineering teams. The role offers competitive benefits and a flexible remote-friendly environment.

Leistungen

Competitive salary and benefits package

Flexible remote-friendly work environment

Opportunities for professional growth

Equity options

Healthcare contributions

Generous time-off policies

Qualifikationen

• 5+ years of experience in Technical Account Management or related roles.
• Strong technical expertise in scalable, distributed database systems.
• Experience leading complex technical projects.

Aufgaben

• Act as a technical advisor for enterprise clients.
• Lead projects and manage L3 support cases.
• Collaborate with engineering and product teams.

Kenntnisse

Technical expertise in DBMS

Experience with Cloud/SaaS platforms

Excellent communication skills

Problem-solving orientation

Self-driven and eager to learn

Tools

Public cloud providers (AWS, GCP, Azure)

Kubernetes

Linux/Unix

Jobbeschreibung

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager Architect in Germany.

In this role, you will act as a strategic technical advisor to enterprise customers, guiding them through onboarding, production launches, and complex deployments. You will provide architectural and technical expertise, manage escalations, and ensure clients derive maximum value from their systems. This position combines consultative account management with hands-on support, requiring collaboration with engineering, product, and sales teams. You will also lead projects, mentor team members, and contribute to technical documentation and knowledge base resources. The role involves regular regional travel to support customers on-site and to strengthen relationships. You will play a key part in shaping client success, influencing product roadmaps, and delivering world-class technical solutions.

Accountabilities

• Act as the primary technical advisor for strategic and enterprise clients, providing guidance on architecture, deployment, and migration
• Lead projects, escalations, and client meetings to ensure ongoing success and satisfaction
• Manage L3 support cases in collaboration with L1/L2 teams, providing solutions to complex technical challenges
• Partner with Product Management, Engineering, and Sales to influence roadmap and account plans
• Develop and maintain documentation, knowledge base articles, reference architectures, and training resources
• Mentor and support the growth of team members, sharing expertise and best practices
• Travel regionally as needed to support onsite client engagements

Requirements

• 5+ years of experience in Technical Account Management, Professional Services, Senior Support, or Project Management roles
• 5+ years of experience implementing, operating, or supporting scalable, distributed database systems (DBMS)
• Strong technical expertise in DBMS, OLAP, Cloud/SaaS platforms, distributed systems, Linux/Unix, Kubernetes, and system/network administration
• Experience leading complex technical projects and collaborating with multiple engineering teams
• Proficiency with public cloud providers (AWS, GCP, Azure) and their IaaS offerings
• Excellent communication skills and ability to work closely with customers and cross-functional teams
• Self-driven, curious, and eager to continuously learn and grow
• A collaborative mindset, global perspective, and problem-solving orientation

Benefits

• Competitive salary and benefits package aligned with location standards
• Flexible remote-friendly work environment with global collaboration
• Opportunities for professional growth and career development
• Equity options for employees to share in company success
• Healthcare contributions and comprehensive wellness support
• Generous time-off policies and support for work-life balance
• Company-sponsored events and opportunities to connect with colleagues globally

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.