Technical Account Manager

Dataiku; Berlin; Vor Ort; EUR 80.000 - 110.000; Vollzeit

Zusammenfassung

A leading AI platform provider in Berlin seeks a Technical Account Manager to engage with clients, ensuring their success with the Dataiku platform. This role requires strong Linux system administration and experience with cloud services and Kubernetes. Candidates should be native German speakers and have at least 7 years in a client-facing technical capacity. Join a team driving innovation in AI and help shape the future of analytics.

Qualifikationen

• 7 years of experience in a customer-facing technical role.
• Native German speaker or bilingual.
• Ability to work both pre and post sale.

Aufgaben

• Work with Customer Success team to identify priorities.
• Manage milestones and contribute to deliverables.
• Provide guidance and hands-on support on Dataiku platform.

Kenntnisse

Client-facing interactions

Linux system administration

Cloud services (AWS, Azure, GCP)

Kubernetes ecosystem

Hadoop/Spark ecosystem

Authentication systems (LDAP, Kerberos)

Python programming

Jobbeschreibung

Dataiku is The Universal AI Platform giving organizations control over their AI talent processes and technologies to unleash the creation of analytics models and agents. Providing no- low- and full-code capabilities Dataiku meets teams where they are today allowing them to begin building with AI using their existing skills and knowledge.

Technical Account Managers are highly experienced Architects who are comfortable with a very client facing role and who dedicate themselves to a small set of strategic clients (4 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically both as communicators and doers. They must be capable of managing and maintaining a client relationship while keeping a tight organizational watch over the technical aspects of their accounts.

How you'll make an impact

• Work with the Customer Success team and customers to jointly identify near and longer-term priorities and define the associated engagement plan
• Manage milestones with Customer Success Manager and customer and contribute to deliverables provide regular status updates and proactively identify and mitigate issues / risks
• Centralize the technical information about clients and take part to the account strategy and with the other members of the account team
• Play an active role contributing to the growth and scalability of the Field Engineering department through robust documentation continuous process optimization and peers upskilling
• Work with Customer resources as a primary technical advisor providing guidance and hands‑on support on the following matters : Dataiku platform architecture (initial deployment expansions) platform operations (upgrades) best practice related to Dataiku usage security data management compute resources ML‑Ops Monitoring etc.
• Help clients troubleshoot the implementation of the product within their systems.
• Ensure that feature requests are effectively recorded and communicated to product and R&D
• Advise client tech leaders on choices around new companion technologies and tech strategies around Dataiku
• Support innovative approaches around Dataiku (edge computing deep learning advanced MLOps for example)

What you'll need to be successful

• 7 years of experience in a customer facing technical role
• Native German speaker or bilingual
• Comfort and confidence in client‑facing interactions
• Ability to work both pre and post sale
• Strong Linux system administration experience including networking
• Experience with authentication and authorization systems like LDAP Kerberos AD and IAM
• Hands‑on experience with cloud based services like AWS Azure and GCP
• Hands‑on experience with the Kubernetes ecosystem for setup administration troubleshooting and tuning
• Experience with the Hadoop and / or Spark ecosystem for setup administration troubleshooting and tuning

How you'll stand out

• Experience with Python
• Some knowledge of Java nice to have
• Some knowledge in ML Ops

What does the hiring process look like

• Initial call with a member of our Technical Recruiting team
• Video call with the TAM Hiring Manager
• Technical Assessment to show your skills (Home Test)
• Debrief of your Tech Assessment with TAM Team members
• Final Interview with the VP Field Engineering

What are you waiting for!

At Dataiku you’ll be part of a journey to shape the ever‑evolving world of AI. We’re not just building a product; we’re crafting the future of AI. If you’re ready to make a significant impact in a company that values innovation, collaboration and your personal growth we can’t wait to welcome you to Dataiku! And if you’d like to learn even more about working here you can visit our Dataiku LinkedIn page.

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