Team Manager — Partner Success (Berlin, DE)

Parking Network BV; Berlin; Vor Ort; EUR 95.000 - 135.000; Vollzeit

Zusammenfassung

Arrive is seeking a Team Manager - Partner Success (DACH) based in Berlin to lead the DACH partner success team and report to the Regional Director. You will bridge global systems with local market nuances, optimize delivery workflows, and ensure high standards in partner satisfaction.

With 5+ years in operations or partner/customer success in a high-growth SaaS, you will drive KPI dashboards, develop people, and foster a safe, collaborative team culture.

Qualifikationen

• 5+ years of experience leading, motivating, and developing teams in a high-growth SaaS/technology environment.
• Proven track record of managing diverse teams, performance reviews, and talent recruitment.
• Strong experience in optimizing end-to-end local delivery workflows and transitioning local systems to global platforms.
• Excellent analytical skills with KPI dashboards and data-driven decision making.
• Native/C2 German and C1 English level; additional European languages are a plus.

Aufgaben

• Formulate and execute local partner success strategies aligned with regional plans and budgets.
• Own country budgets and operational performance across delivery and support.
• Prioritize resources across implementation projects and customer orders.
• Optimize end-to-end local delivery workflows, mapping to global processes.
• Drive transition from legacy local platforms to global unified systems.
• Coordinate daily team operations and lead regular operational meetings as a flow agent.
• Foster a customer-centric service mindset with onboarding, training and stakeholder engagement.
• Establish robust KPI grids and dashboards to ensure transparent service levels.

Kenntnisse

Team Leadership

Operations Management

SaaS

KPI Dashboards

German (Native)

English (C1)

Jobbeschreibung

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

Within our Parking Business Unit, you will lead our DACH Partner Success team as the Team Manager - Partner Success (DACH). In this vital leadership position, you will report directly to the Regional Director and collaborate closely with key stakeholders across regional delivery teams, global tooling, and regional leadership. The purpose of this role is to execute our regional partner success strategy, empower local teams, and ensure DACH partner success activities run efficiently and to high standards. As a unique opportunity, you will serve as a "flow agent," identifying process bottlenecks and bridging global systems with local market nuances, giving you a powerful platform to build stability for our growing team and shape the future of urban mobility in a high-growth environment.

How to make an impact

• Formulate and execute local partner success strategies that align with regional plans, taking ownership of local budgets and regional performance.
• Ownership for the country(ies) budget and operational performance
• Prioritize and allocate resources effectively across implementation projects, customer orders & support.
• Continuously optimize end-to-end local delivery workflows (such as Order-to-Invoice), ensuring central global processes translate seamlessly to local market specificities.
• Drive tooling optimization by transitioning legacy local platforms to global unified systems, balancing high scalability with essential local requirements.
• Accountable for coordinating daily team operations and leading collective operational meetings, serving as a "flow agent" to resolve operational friction and elevate complex issues when necessary.
• Instill a deep, customer-centric service mindset within the team through structured onboarding, professional training, and active stakeholder engagement.
• Foster a cohesive, collaborative, and psychologically safe environment, supporting team well-being through regular 1-on-1 conversations and constructive feedback.
• Standardize local procedures and establish robust KPI grids and dashboards to build transparency around client and partner service levels.’
• Accountable for the Annual Compensation Review process, the preparation of the assessment is done together with the Team Leader

About you

You are a collaborative, growth-oriented leader who welcomes change with an open mind and leads teams with empathy and clarity. You thrive on solving complex, multi-layered challenges and excel at translating high-level vision into structured, actionable workflows. With strong commercial insight and excellent active listening skills, you communicate effortlessly with cross-functional stakeholders and convey a team-first culture. You are passionate about developing people, helping others grow, and building inclusive workspaces where everyone can pitch in. Your natural resilience and ability to navigate ambiguity enable you to keep partner success activities steady, focused, and adaptable to future scale.

Your background

• 5+ years of professional experience leading, motivating, and developing teams in operations management, project management, or partner/customer success within a high-growth SaaS, technology, or mobility environment.
• Proven track record of developing and motivating diverse teams, including running performance reviews, compensation planning, and recruiting talent.
• Strong experience in optimizing end-to-end local delivery workflows and leading transition initiatives from local systems to global platform solutions.
• Excellent analytical capabilities, with a history of designing and utilizing KPI dashboards to drive data-based decisions and transparent service levels.
• Native/C2 German and C1 English level. Additional European languages considered a plus.

This role is based in Berlin, Germany

About Arrive

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.