Team Leader Customer Service (m/w/d)

GoHiring GmbH; Hechingen; On-site; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Flexible working hours

Team events

Training and development opportunities

Job summary

Bentley in Hechingen is seeking an experienced Team Leader for our order processing and customer service team. You will drive capacity planning, manage international shipping, and ensure process improvements across the order lifecycle from quotation to invoicing.

You bring 4–5 years in order processing or customer service, AEVO certification, leadership experience, and strong ERP skills (Dynamics 365 BC/Navision) plus German and English fluency to operate in an international environment.

Qualifications

• Completed a commercial/business-related qualification.
• 4–5 years of experience in order processing, customer service or similar roles.
• Leadership experience and AEVO certification (Trainer Aptitude Certificate).
• Proficient with ERP systems (Dynamics 365 Business Central/Navision) and MS Office; knowledge of export/regulations.

Responsibilities

• Lead and motivate a team; conduct regular feedback and development discussions.
• Oversee order management from quotation to invoicing across countries/regions.
• Coordinate domestic and international shipping activities.
• Ensure adherence to standards, processes, and company policies.

Skills

Leadership

Team management

Conflict resolution

Process improvement

Order management

Education

Commercial qualification

Tools

Dynamics 365 BC

Navision

Microsoft Office

Job description

Start your mission at Bentley now! Become an important part of our international team and work together with us to give people around the world a better quality of life. Support us on our way to a successful future with innovative products for minimally invasive treatment of vascular diseases. We promise a diverse work environment with good career opportunities with an exceptional employer!

For our head office in Hechingen, we are looking to recruit as soon as possible:

Your mission

• You lead and motivate a dedicated team and conduct regular feedback and development discussions to support the growth of your team members.
• You are responsible for capacity planning and resource allocation to ensure a consistently high level of service quality.
• You identify opportunities for process improvements and initiate appropriate measures to enhance efficiency and effectiveness.
• You ensure that your team adheres to established standards, processes, and company policies.
• You help communicate company goals and strategies to your team and support their successful implementation.
• You promote the continuous development of your team, particularly regarding new products, services, and technologies.
• You ensure the smooth execution of the entire order management process, from quotation to invoicing, across multiple countries and regions.
• You coordinate and manage both domestic and international shipping activities.
• You oversee daily Customer Service operations and contribute to achieving the company's operational and strategic objectives.
• You report directly to the Customer Service Manager and work closely with a fellow Team Leader.

Your profile

• You have successfully completed a commercial/business-related qualification and bring 4-5 years of experience in order processing, customer service, or a comparable role.
• You already have leadership experience and hold an AEVO certification (Trainer Aptitude Certificate).
• Additional business administration qualifications or international experience are considered an advantage.
• You are proficient in Microsoft Office applications and confident working with the ERP system Microsoft Dynamics 365 Business Central, ideally also Navision. In addition, you have solid knowledge of export and customs regulations and are comfortable operating in an international order management environment.
• You enjoy working as part of a team, are well organized, self-reliant, and able to maintain a clear focus under pressure. You also bring a strong hands-on mentality and are willing to actively support day-to-day operations whenever needed.
• You have strong leadership skills and can motivate your team while supporting the professional development of its members.
• You are skilled in conflict resolution and capable of fostering a collaborative and positive working environment.
• You take a proactive approach and continuously seek opportunities to improve processes and structures.
• You communicate confidently in both German and English within an international business environment; additional language skills are a plus.

Why us?

It is our agile and appreciative corporate culture with flat hierarchies and short decision-making paths that characterizes our dynamic and efficient way of working. All areas of responsibility operate independently, characterized by our start-up mentality combined with the structure and power of an established company. Flexible working hours, regular team events, training and development opportunities allow you to advance your development according to your individual needs.

Are you ready for Bentley? #yourmissionstartsnow