Team Lead - Customer Support (m/w/d)

The Boeing Company; Norderstedt; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading aerospace corporation located in Germany seeks a Team Lead for Customer Support with over 5 years of experience in customer service and sales within the aviation sector. This role includes leading customer service activities, managing customer issues, and ensuring order fulfillment. Candidates must possess a bachelor's degree or equivalent training along with strong analytical and problem-solving skills. The position offers a comprehensive benefits package and a supportive work environment.

Leistungen

30 days paid vacation

Annual salary reviews

Childcare allowance

Flexible working hours

Subsidized cafeteria

Free employee parking

Bicycle leasing

Training opportunities

Qualifikationen

• 5+ years of experience in customer service or sales in aviation or logistics.
• Completed commercial training or higher education in relevant field.
• Level B2 or higher English skills.

Aufgaben

• Lead customer service for after sales activities in aviation.
• Coordinate order processing and ensure on-time deliveries.
• Support teams in resolving customer issues.

Kenntnisse

Customer service experience

Problem solving skills

Analytical skills

SAP experience

English proficiency

Ausbildung

Bachelor's degree in management or supply chain

Tools

SAP

MS Office (Excel)

CRM tools (Salesforce)

Jobbeschreibung

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Position Summary

Boeing Global Services (BGS) Boeing Distribution Services organization is currently seeking a Team Lead – Customer Support (Level 4). Distribution Services strives to be the premier Parts Distributor in Aerospace and Defense, delivering unmatched quality, capability, and service for our global customers.

This exciting role will work cross-functionally as a leader amongst peers, by responding to high profile customer issues, researching situations and advising on resolutions. As well as leading analysis and reviews of customer maintenance operations, provisioning spare parts requirements, competitors' products and services.

Position Responsibilities

• You will be responsible for internal customer service for after sales activities of consumables for the aviation industry as well as leading escalations with both internal and external stakeholders.

• You will look after an international customer base from order receipt to payment and ensure that the agreed services are fulfilled.

• You will be responsible for order processing and administration, including regular deadline monitoring in daily coordination with materials management and the shipping departments to ensure on-time deliveries.

• In cooperation with the sales department, you facilitate development of part package proposals, spare parts package and transactional sales.

• Advise customers regarding status, changes or improvements of orders and follow up.

• In addition, you will take on cross‑team responsibilities, such as creating extended reports (e.g. performance or pipeline health) for and in close cooperation with upper leadership.

• Identifying and implementing best practices in consultation with the manager and functional leader.

• With your advanced knowledge and experience, you will support and lead a team in resolving any difficulties that arise, as required.

Basic Qualifications (Required Skills / Experience)

• Successfully completed commercial training in the field of wholesale, logistics or any form of higher education (e.g. bachelor’s degree in international management or supply chain).

• At least five years of professional experience in customer service or sales in the field of aviation, logistics and/or wholesale industry.

• Good, proven written and spoken English skills (Level B2 or higher for reference).

Preferred Qualifications (Desired Skills / Experience)

• Within one previous role you gathered experience in supervising employees

• Extensive experience in working with SAP (ideally SAP HANA) or other ERP systems

• Proficiency in using the MS Office package, especially Excel

• Excellent problem solving and analytical skills.

• Previous touchpoints with CRM tools like Salesforce or similar.

Benefits

• Annual salary reviews

• 30 days of paid vacation, which increase with length of service, as well as social benefits such as capital‑forming benefits, a childcare allowance, and a contribution to the company pension plan

• Cross‑functional and international work in teams around the globe

• Tailored training opportunities for your area of work

• Regular working hours and flex time

• An in‑house cafeteria with subsidized meals

• A subsidy for the HVV ProfiTicket & free employee parking

• Free‑to‑use e‑charging stations

• Bicycle leasing (JobRad)

• A subsidized membership in the EGYM Wellpass program

Typical Education & Experience (exemplary, not required)

Education/experience typically acquired through advanced education (e.g. Bachelor or commercial training) and typically 5 or more years of related work experience, an equivalent combination of formal education and/or hands on experience.

Work Authorization

This requisition is for a locally hired position in Germany. Candidates must have current legal authorization to work immediately in Germany.

Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants

Applications Deadline

Applications for this position will be accepted until Dec. 31, 2025

Export Control Details

Non – US based job

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (Germany)

Equal Opportunity Employer

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.