Team Lead Customer Success DACH (mfd)

Appinio; Hamburg; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A global market research firm is seeking a Team Lead for Customer Success in the DACH region. The ideal candidate will have over 5 years of market research experience and 3 years of leadership in dynamic environments. Responsibilities include leading a team, innovating processes, and ensuring exceptional client experiences. The role requires strong communication skills in both German and English, along with a results-oriented focus to meet ambitious business objectives. Competitive perks include flexible vacation policies and opportunities for remote work.

Leistungen

No cap on vacation days

Temporary work from abroad

Hardware provided

Mobility budget or Deutschland ticket

Subsidised Urban Sports Club membership

Access to co-working spaces

Qualifikationen

• 5 years of market research experience or similar field.
• 3 years of leadership experience in high-performing teams.
• Ability to adapt to changing priorities.

Aufgaben

• Lead and develop a team of Customer Success Managers.
• Prioritize coaching for growth and development.
• Leverage market research knowledge to support customers.
• Innovate processes to enhance customer experience.
• Collaborate on strategy with other team leads.
• Drive achievement of business objectives.

Kenntnisse

Market research experience

Leadership

B2B customer support

Communication in German and English

Energy and focus

Jobbeschreibung

Allow us to introduce ourselves

Hello there! Were Appinio a global market research company that combines an AI‑powered insights platform with expert consultancy. On a mission to make the world a little more fact‑based we help companies understand how consumers think and make smarter decisions.

We started out in Hamburg back in 2014 but were humbled to call the world our playground with over 260 employees spread across 13 countries (we're remote‑first) 2600 international clients delivering research from 190 markets globally.

Want to be a part of the Appinio movement

Here at Appinio we value transparency in our recruitment process and weve created a blog to share what to expect during each step of our journey together: here.

Your mission as a Team Lead Customer Success - DACH

As Appinio continues to revolutionise and conquer the market research industry we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in this mission and supports clients to fully leverage the power of our platform. As we continue to grow we are seeking a Team Lead Customer Success - DACH to join our team.

As Team Lead Customer Success Management you will be instrumental in building and leading one of our dynamic teams of Customer Success Managers (CSMs) in the DACH region. Your focus will lie on fostering the teams development through market research expertise an unwavering commitment to exceeding customer expectations and consistently achieving ambitious success metrics. The role centres around coaching and supporting the CSMs in your team in their strategic initiatives including active engagement with key customers.

You will report directly to our Interim head of DACH and collaborate closely with our Sales Product and Marketing teams to align our strategies for maximum impact.

What youll be doing

• Leadership: Lead, develop and strategically recruit a high‑performing team of 6‑9 customer success managers in the DACH region each overseeing a dedicated portfolio of up to 20 customers within a specific vertical.
• Coaching: Prioritise coaching and empowerment for Customer Success Managers fostering a culture of growth and continuous skill development to consistently elevate performance standards.
• Market Research Understanding: Leverage a profound understanding of market research innovative methodologies and comprehensive knowledge of industry and market dynamics to comprehend customer needs and shape the future of the CS role.
• CS Excellence: Innovate and refine processes, playbooks and best practices by consistently exploring new strategies, technologies and approaches to enhance the CS teams performance and elevate the overall customer experience.
• Strategy: Collaborate with the Interim Head Of DACH and other team leads on developing and executing the overall vision and strategy in CS.
• Target Achievement: Collaboratively drive the achievement of business and revenue objectives with your team and across markets collaborating with the local CS Teams.

You will thrive in this role if

• You bring 5 years of Market research experience with in-depth methods and industry knowledge or similar experience in a related field/industry.
• You have 3 years of leadership experience with a proven track record in leading high‑performing teams particularly in significant turnaround or fast scale‑up environments.
• You have experience in supporting and consulting B2B customers - ideally in market research agencies and providers SaaS management consulting or advertising/communication.
• You bring a high level of energy, focus and drive coupled with an ability to swiftly adjust to changing priorities and aspiration to create the best‑in‑class Customer Success function aiming to make a significant impact in your role.
• You have a strong results focus consistently achieving ambitious growth targets regularly.
• You communicate confidently, clearly and transparently in both German and English facilitating seamless interactions across diverse teams and stakeholders.

Whats in it for you

• Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take.
• Temporary work from abroad - If youre based in the EU you can work outside your country of residence for up to 180 days per year.
• All the hardware you need and your own MacBook.
• If you are located in Hamburg or Berlin youll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space.
• If you are located in Germany or Spain you will have access to a Subsidised Urban Sports Club membership.
• In case youre located in one of the cities where most of our fellow Appinioneers are (Hamburg Berlin Munich London Madrid Barcelona or New York) you can get access to our Co‑working spaces.

Kind reminder : Please ensure that your application is submitted in English.

This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position we encourage you to apply. Were eager to hear from individuals who share our enthusiasm.

Appinio is an equal‑opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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