Team Lead Account Management (fmd)

JOIN; Berlin; Hybrid; EUR 85.000 - 110.000; Vollzeit

Zusammenfassung

A leading tech firm in Berlin is seeking an experienced Account Manager Team Lead to enhance customer satisfaction and retention. You will lead a team focused on strategic account management and collaborate with various departments. Key qualifications include over 7 years in Account Management, a proven leadership record, and fluency in both German and English. The role offers a competitive salary and hybrid work flexibility.

Leistungen

Apple hardware

Team events

104 remote work days

Relocation support

Competitive salary

Qualifikationen

• 7+ years of experience in Account Management, Customer Success, or Sales.
• 2+ years in a leadership or mentoring role.
• Proven track record of driving customer retention and growth.

Aufgaben

• Lead, coach, and develop a team of Account Managers.
• Define and implement scalable processes for customer satisfaction.
• Act as an escalation point for complex client challenges.

Kenntnisse

Account Management

Customer Success

Sales

Leadership

Analytical Mindset

Fluent in German

Fluent in English

Tools

CRM Tools (HubSpot)

Jobbeschreibung

At JOIN we believe hiring should be easy fast and fair – for companies and candidates alike. That’s why we’re building intuitive powerful recruiting software that helps businesses of all sizes find the right people effortlessly.

Tasks

What you’ll be doing

Your work will directly influence JOIN’s commercial success and customer satisfaction. Here’s what that looks like :

• Lead, coach and develop a team of Account Managers to achieve individual and team goals.
• Define and implement scalable processes that drive customer satisfaction, retention and account growth.
• Act as an escalation point for complex client challenges and high‑value opportunities.
• Partner closely with Sales, Product and Marketing to ensure a seamless customer journey.
• Use CRM data to analyse performance, forecast results and identify improvement opportunities.
• Foster a culture of accountability, collaboration and continuous learning within your team.
• Balance strategic oversight with hands‑on support to help customers unlock the full value of JOIN’s platform.

Who you’ll work with

You’ll report directly to Sales Leadership and collaborate cross‑functionally with teams in Product, Marketing and Revenue Operations. You’ll also engage with senior stakeholders across our strategic client base helping them achieve lasting success with JOIN.

Your team of Account Managers will look to you for guidance, coaching and inspiration – while you’ll be supported in developing your leadership and strategic decision‑making skills further.

Requirements

What we’re looking for

We don’t believe in checklists – but if most of these apply to you we’d love to chat :

• 7+ years of experience in Account Management, Customer Success or Sales with at least 2+ years in a leadership or mentoring role.
• Proven track record of driving customer retention and business growth through strategic account management.
• Exceptional communication and interpersonal skills; you thrive on helping others succeed.
• Strong analytical and problem‑solving mindset with experience using CRM tools (ideally HubSpot).
• Proactive, empathetic and structured leadership style that balances autonomy with accountability.
• Fluent in German and English.

Bonus points for :

• Experience in HR Tech or recruitment software.
• Familiarity with data‑driven performance management and customer health metrics.
• Additional language skills (e.g. Spanish or French).

Benefits

Our Values

• People First: We put humans at the heart of hiring.
• Own It: We take initiative and solve problems independently.
• Work Smarter: Efficiency beats effort.
• Be Bold: Challenge the status quo and push boundaries.

At JOIN we thrive in a fast‑moving collaborative environment – and we’re looking for people who do too. That means :

• We love collaborating in the office and sharing knowledge with all colleagues while embracing the flexibility of working from home when needed.
• We adapt quickly and embrace change in a growth‑oriented startup environment.
• We continuously challenge ourselves and each other to improve.

This role might not be ideal if :

• You prefer a highly structured or corporate environment.
• You want a fully remote position.
• You prefer minimal change and a slower pace.
• You’re not excited about ownership and growth.

What’s in it for you

Apple hardware – The best tools for the job (MacBook).

Team events – Brunches, sports activities and quarterly gatherings in Berlin.

Productivity from Everywhere – 104 days per year remote (post‑probation) following our hybrid policy.

Competitive salary – Tailored to align with your experience level.

Relocation support – Assistance with paperwork, travel and one month of furnished accommodation.

What to expect from the hiring process

We respect your time and keep things transparent :

1 Intro call (30 min) – Let’s see if we’re a good match.

2 Role‑fit interview (30 min) – Deep dive into your experience.

3 Case study (60 min) – Show us how you think.

4 Meet the leadership team (60 min) – Final alignment conversation.

You’ll always know where you stand – no black holes, no ghosting.

We welcome applications from individuals of all ages, abilities, genders, religions and diverse backgrounds. If you need assistance during the hiring process or in the workplace let us know.

Don’t meet every requirement – no problem! We’re always open to exceptional candidates and value diversity in all forms.

Apply now – we’d love to connect with you!

Employment Type: Employee
Experience: –
Vacancy: 1
Yearly Salary: 85 000 - 110 000