Tax Operations Advocate

gusto; Deutschland; Hybrid; EUR 28.000 - 33.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Equity participation

Disability accommodations

Zusammenfassung

gusto is seeking a Tax Operations Advocate to join a team ensuring payroll tax filings and payments are processed accurately and on time for a large base of small business customers. The role blends customer service, research, and process improvement in a deadline-driven environment.

You'll troubleshoot issues, partner with compliance, product, and engineering, and identify automation opportunities to scale operations.

Qualifikationen

• At least 1 year of experience in operations or payroll.
• Customer-first mindset with a focus on service and resolution.
• Strong organizational skills; able to juggle tasks and handle ambiguity.
• Excellent written and verbal communication; collaborative teamwork.
• Demonstrated problem-solving with a drive for improvement.
• Proficient in Excel; quick to learn new software including AI-powered tools.

Aufgaben

• Process and file customer tax payments and filings by deadlines.
• Troubleshoot issues, identify root causes, and prevent repeats.
• Collaborate with compliance, product, and engineering for smooth operations.
• Liaise with tax agencies and internal stakeholders for favorable outcomes.
• Identify and implement process improvements, including automation opportunities.
• Provide responsive, solutions-oriented support from onboarding to ongoing compliance.

Kenntnisse

Operations experience

Payroll knowledge

Customer service mindset

Multitasking

Problem solving

Tools

Excel

AI tools

Jobbeschreibung

Role overview

Tax Operations Advocate positions on a team that ensures payroll tax filings and payments are processed accurately and on time for a large base of small business customers. The work is hands-on and operations-focused, blending customer service, research, and process improvement in a deadline-driven environment. Success comes from a sharp eye for detail, comfort with fast-changing priorities, and a willingness to dig into root causes.

Responsibilities

• Process and file customer tax payments and filings accurately across various technology platforms by established deadlines.


• Proactively troubleshoot issues, identify root causes, and implement preventative measures to avoid repeat errors.


• Partner with cross-functional teams across compliance, product, and engineering to ensure smooth tax operations and share feedback on tooling.


• Serve as a liaison with tax agencies and internal stakeholders to represent customers accurately and reach favorable outcomes.


• Identify and execute process improvements, including opportunities where automation and AI can drive efficiency at scale.


• Deliver responsive, solutions-oriented support to customers whose tax needs span onboarding through ongoing compliance.

Requirements

• At least one year of experience in operations or payroll, ideally within a fast-paced setting.


• Customer-first mindset with a passion for service and problem resolution.


• Strong organizational skills with the ability to juggle multiple tasks, set priorities, and navigate ambiguity.


• Solid written and verbal communication skills, with a collaborative approach to teamwork.


• Demonstrated problem-solving ability and an improvement-oriented mindset that challenges the status quo.


• Working knowledge of Excel; ability to learn new software and tools quickly, including AI-powered platforms.

Nice to have

• Familiarity with payroll processes (tax filing experience itself is not required).


• Proficiency in Excel and exposure to AI tools for automation, data analysis, or process improvement.

Benefits and work setup

• Hourly compensation range of $23.50–$27.42 in Denver and most major metro areas, and $24.36–$28.42 in the Los Angeles area, with final offers influenced by location, experience, and expertise.


• Hybrid expectations for employees near primary offices, typically two to three days per week on site, with a reliable internet connection required for remote workdays.


• Full-time employees receive competitive pay along with benefits and equity participation.


• Reasonable accommodations are available for candidates and employees with disabilities or other needs throughout the hiring process and employment.