Talent Pool: UNIX/Linux Support Engineer-L3 (EST)

Quantori; Deutschland; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Remote or office work

Healthcare benefits

Continuous education

Certifications paid by the company

Zusammenfassung

Quantori is seeking an experienced professional in Linux/Unix support to monitor and resolve alerts while troubleshooting issues within various environments. Candidates will work with tools like ServiceNow and TrueSight, and be involved in operational tasks for production systems.

The ideal candidate has 3–5 years of experience, certifications like RHCSA or ITIL, and strong problem-solving skills. This job offers flexibility with remote or office work, competitive compensation, and opportunities for professional development.

Qualifikationen

• 3–5 years of experience in Linux/Unix support within enterprise environments.
• Hands-on experience with VMware ESX, GPFS, and LSF.
• Strong understanding of Ansible Tower, Red Hat Satellite, and shell scripting.

Aufgaben

• Monitor and resolve alerts via ServiceNow and TrueSight.
• Troubleshoot filesystem, CPU, memory, and agent issues.
• Perform health checks and first-level troubleshooting for various environments.

Kenntnisse

RHEL 6–9 and Ubuntu 20/22/24 support

VMware ESX

Ansible Tower

Red Hat Satellite

Linux networking

Ausbildung

RHCSA certification

ITIL v4 Foundation certification

Tools

ServiceNow

TrueSight

PATROL

Jobbeschreibung

Location:

Quantori is an international team: we have colleagues who work not only from office but also remotely from all over the world.

Responsibilities:

• Monitor and resolve alerts via ServiceNow and TrueSight for Linux/Unix and virtualized systems.
• Troubleshoot filesystem, CPU, memory, swap, and agent issues.
• Execute approved standard changes such as service restarts, configuration updates, and agent reinstalls.
• Perform health checks and first‑level troubleshooting for GPFS, LSF, OpenShift, and RStudio environments.
• Use Ansible Tower and Red Hat Satellite for patching and configuration management.
• Maintain and improve automation scripts and reporting tools for recurring operational tasks.
• Collaborate with the on‑site team and L3 SMEs for escalated or hardware‑dependent incidents.
• Participate in the on‑call rotation approximately once per month, providing after‑hours support for high‑priority incidents.
• Escalate and coordinate tasks with L3 Support Engineers.
• Ensure ServiceNow tickets and incident bridges are properly updated during off‑hours events.

What we expect:

• Strong experience supporting RHEL 6–9 and Ubuntu 20/22/24 in production environments, including patching, monitoring, and incident response.
• Hands‑on experience with VMware ESX, GPFS, and LSF, and working knowledge of OpenShift and RStudio services.
• Strong understanding of Ansible Tower, Red Hat Satellite, Puppet, and shell scripting.
• Experience with ServiceNow, TrueSight, and PATROL for monitoring and ITSM processes.
• Solid grasp of Linux networking and remote troubleshooting practices in large enterprise environments.
• 3–5 years of experience in Linux/Unix support within enterprise environments.
• RHCSA and/or ITIL v4 Foundation certification.
• Ability to work independently and effectively within remote, structured support operations.
• Excellent problem‑solving, documentation, and communication skills.

Nice to have:

• Familiarity with AIX and other Unix platforms (HP-UX, Solaris).

We offer:

• Competitive compensation
• Remote or office work
• Healthcare benefits: medical insurance and paid sick leave
• Continuous education, mentoring, and professional development programs
• A team with an excellent tech expertise
• Certifications paid by the company