Sustaining Operations Engineer

Embedded Shishya; Deutschland; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Learning budget: USD 2,000 per year

Annual compensation review

Remote-first culture since 2004

Travel to team events and conferences

Zusammenfassung

Canonical seeks a skilled engineer to tackle complex Linux issues across OpenStack, Ceph and Kubernetes. You will work with Canonical’s field, support and product engineering teams and contribute to upstream communities. You will debug with Python/Go/C/C++ on Linux, and coordinate patches upstream.

This globally remote role requires strong communication, a passion for troubleshooting, and occasional travel for internal events and conferences.

Qualifikationen

• Professional experience troubleshooting advanced Linux issues.
• Background in Computer Science, STEM or similar.
• Strong experience with Linux, LXD, OpenStack, Ceph or Kubernetes.
• Strong debugging experience with Python, Go, C or C++ on Linux.
• Ability to troubleshoot with gdb, pdb, tcpdump or other tools.
• Familiarity with git repositories and branches.
• Academic track record from high school and university.
• Willingness to travel up to 4 times a year for internal events.

Aufgaben

• Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes.
• Maintain close relationships with Canonical’s field, support and product engineering teams.
• Participate in upstream communities.
• Debug issues, propose workarounds, liaise with Software Engineers to produce a patch.
• Demonstrate good judgement in technical methods and techniques.
• Prioritize work and manage time against priorities.
• Participate in team activities to improve processes, tools, and documentation.
• Maintain clear, technical and concise communications.
• Participate in a regular weekend working rotation.
• Provide SME escalation on operational issues.
• Work from home and travel internationally up to 10% of time.

Kenntnisse

Linux troubleshooting

OpenStack

Ceph

Kubernetes

Python

Go

C/C++

gdb/pdb/tcpdump

Git

Ausbildung

Computer Science or STEM background

Jobbeschreibung

This is a fast- paced engineering role in Linux- based software- defined infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM) and containerization (Docker and LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), up to OpenStack and Kubernetes, and the open source applications running on top of them.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

Location: This is a globally remote role.

This role deals with critical issues in the open source stack that require deep debugging and troubleshooting skills. Our engineers have to be able to work productively at any level of the stack above the kernel, in a wide range of applications, to understand and address the software issues at hand. Our group is critical to the success of our enterprise customers, partners and Ubuntu itself.

You will be the final point of escalation for operational troubleshooting and driving issues to resolution with workarounds, guidance, and fixes to be released upstream and in Ubuntu.

What your day will look like

• Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes
• Maintain a close working relationship with Canonical’s field, support and product engineering teams
• Participate in upstream communities
• Debug issues, propose workarounds, liaise with Software Engineers on producing a patch
• Demonstrate good judgement in technical methods and techniques
• Prioritize work and manage your time effectively against priorities
• Participate in team activities to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Participate in a regular weekend working rotation
• Provide subject matter expertise as the final point of escalation on operational issues
• Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

What we are looking for in you

• Professional experience troubleshooting advanced Linux issues
• Background in Computer Science, STEM or similar
• Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes
• Strong debugging experience with Python, Go, C or C++ on Linux
• Ability to troubleshoot with gdb, pdb, tcpdump or other tools
• Familiarity with git source code repositories and branches
• An exceptional academic track record from both high school and preferably university
• Willingness to travel up to 4 times a year for internal events

Additional skills that you might also bring

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self- motivated
• You have interest in, and experience with most of the following: Ubuntu Linux – kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging, distributed systems

What we offer you

• Distributed work environment with twice-yearly team sprints in person – we’ve been working remotely since 2004!
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues from your team and others
• Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do.

Officially a remote-first company since 2004

Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Equal Opportunity Employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.