Tailored Vendor Logistics Specialist

DLA Careers; Kaiserslautern; Vor Ort; EUR 75.000 - 97.000; Vollzeit

Zusammenfassung

Defense Logistics Agency seeks a Tailored Vendor Logistics Specialist to support customer data briefings and coordinate with multiple CRM teams. The role requires coordinating returns and working with supply planning to resolve issues related to excess material and vendor interactions.

The position emphasizes preparing briefing materials, evaluating policies, and collaborating with management to improve customer service processes across overseas operations.

Qualifikationen

• One year of specialized experience at GS-12 level or equivalent in government or private sector.
• Experience in recommending adjustments to meet customer demands and overseeing order creation via multiple channels.
• Ability to prepare briefing materials with background information, recommendations, and data.
• Ability to coordinate with multiple teams to resolve customer service issues.

Aufgaben

• Conduits briefings/presentations of customer data for DLA goods/services.
• Coordinates with Customer Account Specialists and Tailored Vendor Logistics Specialists from other CRM Cells/Support Teams.
• Intervenes on behalf of customers with Acquisition Specialist to resolve returns and coordinate with Supply Planner.
• Accesses material, finance, vendor data (FTP, invoices, payments) for issue resolution.
• Determines collaboration levels with partners with Supplier Relationship Manager and Customer Account Manager.
• Studies policies/procedures/techniques to identify and recommend process improvements.

Kenntnisse

Briefings/presentations

Coordination with teams

Issue resolution

Data access & analysis

Jobbeschreibung

Summary

See below for important information regarding this job.

Summary

See below for important information regarding this job.

Duties

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• Conducts briefings/presentations of customer data as it relates to DLA goods and services.
• Coordinates with Customer Account Specialists and Tailored Vendor Logistics Specialists from other CRM Cells/Support Teams.
• Intervenes on the customers' behalf working with the Acquisition Specialist to resolve issues relating to the return of excess material to the vendor and/or coordinates with the Supply Planner on requests for the return of excess material to DLA.
• Accesses information relating to material, finance data, vendor data to include File Transfer Protocol (FTP) transactions, as appropriate, vendor invoices, vendor payments, and customer collections to assist with issue resolution.
• In conjunction with the Supplier Relationship Manager and the Customer Account Manager, determines the level of collaboration to be pursued with each collaborative partner.
• Studies existing policies, practices, procedures, and measurement techniques pertaining to customer services to identify, develop, and recommend process improvements.

Requirements

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Conditions of employment

• Must be a U.S. citizen
• Tour of Duty: Flexible
• Security Requirements: Non-Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: No
• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information.
• Subject to Overseas Rotation Agreement, Tour Length: Yes, 36 months (https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025v1230.pdf)
• Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info.

Qualifications

To qualify for a TAILORED VENDOR LOGISTICS SPECIALIST, your resume and supporting documentation must support: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

• Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:
• Recommending adjustments to meet customer demands and providing adequate oversight, and ensuring procedures are in-place to manually create orders submitted via phone or fax, and for orders submitted via the web.
• Supporting readiness and contingency efforts and providing responsive emergency support to customers; determining and acting on the most expeditious means of supporting a customer's emergency order; and coordinating the action with the customer and other personnel.
• Investigating situations in which unique aspects of customer support are not adequately addressed in established guidelines and working with the management/other collaborators to determine whether these warrant changes to established policies and procedures.
• Preparing briefing materials including background information, recommendations, statistical data, charts and graphs, as well as preparing detailed written reports containing concise findings and practical recommendations for customer service and objectives.

Additional Overseas Information

For an explanation of the overseas entitlements, please review the information in the following link:

http://www.dla.mil/Careers/Programs/overseas.aspx

U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement. Ordinarily Resident is defined as a U.S. citizen who is locally resident; and, has legal, permanent resident status within the host country; and, is subject to host country employment and tax laws.

Pay Retention will be extended to an eligible employee who applies through a formal recruitment program and is selected for a position at an overseas location.

https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025-V536p.PDF?ver=2020-03-30-140046-310

Applicants must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction 1315.19.

If an employee brings a child to an overseas location and that child is entitled to attend a DoD school on a space-required basis in accordance with DoDEA Regulation 1342.13, the DoDEA and the Military Department responsible for providing related services will ensure that the child, if eligible for special education, receives a free appropriate public education, including related services pursuant to DoDI 1342.12 and DoDM 1342.12.

If an employee brings an infant or toddler (up to 3 years of age) to an overseas location, and that infant or toddler is entitled to attend the DoDEA on a space-required basis in accordance with DoDEA Regulation 1342.13, then the Military Department responsible for early intervention services (EIS) will provide the infant or toddler with the required EIS in accordance with the eligibility criteria consistent with DoDI 1342.12 and DoDM 1342.12.

Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.

Education
Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF

Acq Workforce - Non-CAP: Position requires DoD Acquisition Life Cycle Logistics (L) / LCL, Foundational acquisition certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources.

Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.

Drug-Free Workplace PolicyThe Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.

Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position.

The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.

ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegal

Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf

As required by 5 C.F.R.

• 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R.
• 1194).

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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