Systems Engineer, Managed Operations, Managed Operations

StudySmarter; Berlin; Vor Ort; EUR 55.000 - 70.000; Vollzeit

Zusammenfassung

Amazon is seeking experienced systems engineers to lead operations for the European Sovereign Cloud (ESC). You will join the AWS Managed Operations team to build, operate, and evolve high-availability services for EU customers, working with EC2, S3, Dynamo, Lambda, and Bedrock.

The role emphasizes automation, daily operational improvements, and collaboration with global teams, with on-call duties as part of a rotating schedule. Fluency in English and EU residency are required.

Qualifikationen

• Experience in Linux OS and network troubleshooting or networking administration and troubleshooting.
• Experience in Python, Perl, or another scripting language.
• Experience in Systems engineering, site reliability engineering, building and operating systems at scale.
• Nationality of an EU member state.
• Ability to lead the creation, revision, and improvement of SOPs and drive operational best practices.

Aufgaben

• Overseeing ongoing operations and expansion of the EU Sovereign Cloud (ESC).
• Collaborate with global AWS teams to influence evolution of AWS services and technology.
• Ensure high availability, reliability, latency, performance and efficiency of ESC.
• Occasional participation in on-call rotations to resolve incidents outside normal hours.
• Review operational health, identify anomalies, and craft actionable bug reports to improve efficiency.

Kenntnisse

Linux OS

Networking troubleshooting

Python/Perl scripting

Systems engineering

Site reliability engineering

SOPs and operational best practices

Tools

CloudWatch

Datadog

Grafana

Elastic

CDK

CloudFormation

Puppet

Chef

Ansible

Jobbeschreibung

Overview

AWS has successfully launched the European Sovereign Cloud (ESC), marking a significant development in Utility Computing (UC). To spearhead this initiative, we are actively seeking experienced systems engineers with a strong background in automation and operations.

As part of the AWS Managed Operations team, you will play a pivotal role in building, operating and evolving operations and development teams dedicated to delivering high‑availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers.

For more information on ESC please check out our blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/

Responsibilities

Your responsibilities will encompass overseeing the ongoing operations and expansion of the ESC, working closely with global AWS teams, and influencing the evolution of AWS services and technology.

A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day‑to‑day operations, and ensuring continuous improvements in availability, reliability, latency, performance, and efficiency of the ESC.

You will be required to occasionally participate in “on‑call” rotations to resolve incidents occurring out‑of‑hours.

The overarching goal is to deliver scalable services and ensure a high‑availability experience for EU customers. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in operating and scaling a best‑in‑class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation.

Utility Computing (UC)

European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC).

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry.

As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS. Within AWS UC, Managed Operations engineers engage with AWS customers who require specialized security solutions for their cloud services.

Eligibility Requirements

Fluency in written and spoken English is required.

Candidate must be a national of an EU member state and residing in the EU to operate the AWS European Sovereign Cloud.

Amazon will provide relocation support for successful applicants relocating within the European Union.

Employees will participate in an On‑Call rota.

Day in the Life

Embark on a week filled with meaningful contributions to the operation and improvement of significant software systems. You will review the operational health of services within your team's responsibility, identify anomalies, and craft actionable bug reports to enhance overall efficiency and performance.

In addition to these responsibilities, you will provide constructive feedback on change management documents, address the team’s operational backlog, develop and test scripts, and educate service teams about the complexities of the European Sovereign Cloud.

Throughout the week, you will engage in continuous learning and improvement, collaborate to root‑cause issues, and ensure that systems remain resilient and fault‑tolerant.

Basic Qualifications

• Experience in Linux OS and network troubleshooting, or experience in networking administration and troubleshooting
• Experience in Python, Perl, or another scripting language
• Experience in Systems engineering, site reliability engineering, building and operating systems at scale
• Nationality of an EU member state
• Able to lead the creation, revision, and/or improvement of standard operational procedures (SOPs) and drive operational best practices

Preferred Qualifications

• Experience with monitoring frameworks such as CloudWatch, Datadog, Grafana, Elastic or similar
• Experience actively mentoring junior engineers and working cross‑organizationally and leading strategic team efforts that require work from multiple team members
• Experience operating 24x7 high‑availability, distributed software applications and performance tuning software applications and optimizing fleet utilization
• Experience with Infrastructure as Code such as CDK, CloudFormation, Puppet, Chef, Ansible or similar
• Experience with CI/CD pipelines, DevOps practices, and Generative AI technologies, including automated deployment, configuration management, continuous integration workflows, prompt engineering, model deployment, and AI‑powered automation tools

Equal Opportunity and Inclusive Culture

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult the Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Salary

EUR 55,000 - 70,000 per year