System Operations Engineer (f/m/x)

Ada Health GmbH; Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A health tech company in Berlin is seeking a mid-level SysOps Engineer to enhance its IT infrastructure. The role encompasses developing IT services, optimizing identity management with tools like Okta, and providing support for macOS and Windows devices. Ideal candidates will have 3-5 years of experience, strong knowledge of identity management tools, and excellent communication skills. The position offers a hybrid work arrangement and a range of benefits to support well-being and development.

Leistungen

Flexible working hours

30 days holiday plus public holidays

Home office setup support

Employee Assistance Programs

Discounted ClassPass or Urban Sports Club membership

Online Academy for learning opportunities

Bike leasing scheme

Qualifikationen

• 3-5 years experience in a similar IT support role.
• Strong knowledge and experience with identity management tools (Okta preferred).
• Experience managing macOS or Linux operating systems in an enterprise environment.
• Knowledge of programming languages like Python or Bash preferred.
• Excellent communication skills in English (German is a bonus).

Aufgaben

• Develop and maintain our IT infrastructure services.
• Optimize Okta Administration through automation.
• Manage and scale macOS and Windows device infrastructure.
• Administer Atlassian tools like Jira and Confluence.
• Drive security standards and ensure regulatory compliance.
• Provide technical support to employees through the Jira service desk.

Kenntnisse

Identity management tools (Okta)

Jamf

Google Workspace

macOS or Linux operating systems

Atlassian tools

Python or Bash programming languages

Tools

GCP

AWS

Github

Cloudflare

Slack

Jira

Confluence

Okta Workflows

Jamf Pro

Intune

UniFi Network

Jobbeschreibung

At Ada, we envision a world where everyone gets the healthcare they need. Yet, millions remain undiagnosed and untreated due to the complexity of identifying rare and underrecognized conditions, even when effective treatments exist

We’re changing that. Powered by leading AI and built by a team of physicians and clinical scientists, Ada helps people get answers faster, identifying those at risk and guiding them to the right care. Every successful journey makes us smarter and able to help more people.

If you’re passionate about transforming healthcare and ensuring no one goes undiagnosed, join us and be part of what’s next.

About the role

We are looking for a mid-level SysOps Engineer based in Berlin, Germany to help shape and define the next iteration of the infrastructure that manages Ada Health’s IT and endpoints. Reporting into our Head of Infrastructure, you will leverage configuration tools such as Atlassian, Okta and Jamf Pro as well as a range of enterprise software to maintain a consistent and seamless user experience for our employees.

This position offers a hybrid working arrangement with 2-3 days a week in our Berlin office.

What you’ll do

• Continue developing our internal IT infrastructure and services (Okta, Github, Google Workspace, Cloudflare, Jira, Confluence, Slack), network (UniFi), including cloud servers (GCP, AWS).
• Optimize Okta Administration through automation, leveraging Okta Workflows and API integrations to automate identity management tasks and enhance security and efficiency.
• Manage and scale our fleet of macOS and Windows devices and related infrastructure (Jamf Pro, Intune).
• Administer, maintain, and provide technical support for Atlassian tools, including Jira Software, Jira Service Management (JSM), and Confluence.
• Manage hardware inventory and ensure effective lifecycle management of all physical assets.
• Drive security standards in collaboration with the information security team and establish best practices for our enterprise environment.
• Ensure regulatory compliance (e.g. GDPR) and manage backups and recovery processes.
• Provide 1st, 2nd and 3rd level IT support to employees through our Jira service desk.

What you’ll bring

• 3-5 years experience in a similar IT support role.
• Strong knowledge and experience with identity management tools (Okta is highly preferred) and experience with Jamf and Google Workspace (GWS is essential).
• Experience managing macOS or Linux operating systems in an enterprise environment.
• Experience with Atlassian, Github and managing API integrations is ideal but is not essential. Writing infrastructure as code is a plus!
• Knowledge of one or more programming languages, such as Python or Bash would be preferred.
• Strong communicator and a solution-oriented mindset with a focus on improving IT infrastructure and user experience.
• Excellent written and verbal communication skills in English (bonus points if you can also speak German).

What’s awaiting you at Ada

• Flexible working hours to maintain a healthy work/life balance
• 30 days holiday, plus public holidays to unplug, rest and recharge
• Support to set up your home office space, with the option for a co-working space subscription for our remote employees
• Employee Assistance Programs to help you look after your emotional wellbeing and deal with life’s challenges
• Stay active and healthy with a discounted ClassPass or Urban Sports Club membership
• Online Academy for learning and development opportunities
• Bike leasing scheme

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment.

CONTACT

Please feel free to contact us at [e-mail]. All applications need to be completed using the online form; we do not accept applications sent via email.