Support Specialist

MY; Deutschland; Remote; AED 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Remote work

Global team

Expert collaboration

Autonomy

Creative projects

Zusammenfassung

MY.GAMES is expanding its support team and inviting English-speaking players to join our remote workforce. You will assist players, monitor live services, and help resolve issues to keep games running smoothly.

Ideal candidates have upper-intermediate English, strong attention to detail, reliability, clear communication, a passion for gaming, and solid computer literacy. Join a global studio network delivering diverse experiences across PC, mobile, and console.

Qualifikationen

• Upper-intermediate English (written and spoken).
• Strong attention to detail and ability to learn quickly.
• Reliability, punctuality, and a high level of responsibility.
• Clear and confident communication skills, both written and verbal.
• Solid gaming background in MMOGs and mobile games.
• Good overall computer literacy.

Aufgaben

• Handle player requests and inquiries in English
• Monitor the status and stability of live game services
• Identify, escalate, and help resolve service-related issues

Kenntnisse

English (upper-intermediate)

Attention to detail

Reliability

Clear communication

Gaming background

Computer literacy

Jobbeschreibung

MY.GAMES is a leading European developer and publisher, driven by a singular goal: making great games that capture the hearts of players worldwide. Our community unites 1+ billion registered players.

We’ve developed or produced games, including War Robots, Hustle Castle, Rush Royale, Left to Survive, Tacticool, Grand Hotel Mania, War Robots: Frontiers – and many more.

Our internationally distributed team consists of top-tier gamedev professionals. We work remotely, and our hubs are located in Cyprus, Armenia, UAE and Serbia.

Come join a universe of professional opportunities: develop and support large scale projects from PC/console/mobile, and create products across various genres – from casuals to shooters.

What you’ll do:

• Handle player requests and inquiries in English
• Monitor the status and stability of live game services
• Identify, escalate, and help resolve service-related issues

What you need to succeed:

• Upper-intermediate English (written and spoken)
• Strong attention to detail and ability to learn quickly
• Reliability, punctuality, and a high level of responsibility
• Clear and confident communication skills, both written and verbal
• Solid gaming background in MMOGs and mobile games
• Good overall computer literacy

What we offer:

• Work remotely from all around the world
• Collaborative working atmosphere in an internal game dev community that unites more than a dozen of internal game studios, crafting innovative experiences across mobile, PC, and console platforms
• A strong team of specialists across different areas — access unique expertise and professional knowledge
• Possibility to experiment and work on interesting tasks with ambitious goals — we have all resources to implement new ideas
• Create great games and win the hearts of players
• Push the boundaries of the game industry and lead the way forward