Support Engineer (m/f/d)

Flix; Berlin; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Work from anywhere

Hybrid work model

Wellbeing support

Learning & Development

Mentoring Program

Job summary

Flix in Berlin seeks a Support Engineer to be the first line for IT infrastructure requests, helping employees globally stay productive through reliable service desk and on-site support.

You will support collaboration tools like Office 365, Teams, Outlook, and OneDrive, and work with Atlassian Jira/Confluence/JSM, Jira Service Management, in a globally distributed IT Infrastructure Support Team within our Foundation Division.

Qualifications

• 2–4 years IT support or service desk experience.
• Solid working knowledge of Office 365 and collaboration tools.
• Clear, patient communication with non-technical users.
• Curiosity to learn new technologies and workflows.
• Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot).
• Experience administering Atlassian tools (Jira, Confluence, JSM).
• Experience supporting employees across multiple time zones or global offices (nice to have).

Responsibilities

• Resolve IT requests via ticketing system with a smooth user experience.
• Manage device lifecycle end-to-end: procurement, provisioning, setup, asset tracking, troubleshooting.
• Support collaboration tools including Office 365, Teams, Outlook, and OneDrive.
• Help users get the most out of Atlassian tools: Jira, Confluence, JSM.
• Create and maintain knowledge-base articles and IT documentation.
• Build hands-on experience with device management platforms and IT tooling.
• Collaborate with colleagues across global offices and participate in team ceremonies.

Skills

IT support

Office 365

Intune Autopilot

Entra ID

Jira

Confluence

JSM

Time-zone collaboration

Education

IT-related degree / cert

Tools

Intune

Autopilot

Entra ID

Jira

Confluence

JSM

Job description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As a Support Engineer (m/f/d) at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support.

You’ll be part of a globally distributed IT Infrastructure Support Team, within our Foundation Division, that owns and manages critical services — including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud environment, and technical event support.

About the Role

• Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience
• Manage the device lifecycle end-to-end — hardware procurement, provisioning, setup, asset tracking, and troubleshooting
• Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive
• Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM
• Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency
• Build hands-on experience with device management platforms and IT infrastructure tooling
• Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects

About You

• A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems)
• 2–4 years of experience in IT support, service desk, or technical customer support
• Solid working knowledge of Office 365 and standard workplace collaboration tools
• Comfort communicating clearly and patiently with non-technical users
• Curiosity and a genuine eagerness to learn new technologies and workflows
• Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot)
• Experience administering Atlassian tools (Jira, Confluence, JSM)
• Experience supporting employees across multiple time zones or global offices (nice to have)

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!

This is a Berlin-based position. Are you ready to commute to our office 4 days a week?

Dear potential Flixie,

At Flix, we are committed to fostering diversity and inclusion. To support this initiative, we invite all applicants to complete our demographic questions on voluntary basis. Your responses will be processed as anonymized data and not linked to your profile, and thus assessed for statistical purposes and internal research.

If you prefer not to provide this information, simply click on "I do not wish to answer." Be assured that neither the decision not to participate nor your answers will have an impact on your application, and your answers will remain anonymous and unidentifiable to you individually. The decision on your application will be made independently from your participation and the information you provide.

By submitting this application, I confirm that I have read and accept the Privacy Policy .